Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill

Hi I just want to know how much credit I have on my account

Resolved! Billing

I need help in going back to my initial payment of £31:50 and i asked for roaming in July only why am I still billed in August too

Contract duplication

Afternoon,I’m being charged for 2 different numbers within my EE contract. The only number which should be billed is the one ending in 398. The other number needs to be cancelled as it’s never been used due to a mistake EE made with my initial contr...

Stuck in EE contract

This is for my son, who's been trapped in a contract for 5 years.when he was at college (aged 17) a friend of his (aged 18) acted as guarantor for his mobile contract. She is named as the account holder, and his bank was set up to pay the charges. Af...

Resolved! Halo double data

Hi thereI have BT Halo and have just moved to EE, I've followed the steps in MYBT to link my ee account to get the double data but myee still shows 4gb. Are you able to help get this added for me?

Resolved! Apple Watch

I got a cellular Apple Watch with EE and pay for it within my direct debit. Do I pay for this continuously or will the bulk of the cost cease after a period of time?

Bill

I’ve just had my phone cut off. Apparently I’ve used all my data and need to pay however when I go on the app I still have half my date Left,

Resolved! Cancel

I gave 30 days notices to cancel my 1 of the line xxxxxxxxxxx. I changed my mind and i dont want to cancel my line. What i need to do. I am out of the UK i can not call 150. [Mod edit: Please do not share personal details as your posts are visible ...

Resolved! Upgrades

If it says I can upgrade in 12 days can I do it now as my phone has broke

Resolved! My phone bill

I am being billed £9.99 a month for Apple Music and streaming, which I neither asked for or use. Can you please immediately delete this from my bill/plan.