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Complaint

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Emma1399
Investigator
Investigator

‎06-08-2025 03:43 PM

I tried calling and complaining but was fobbed off. 

How else can I make a complaint? Have already started a complaint with the ombudsman due to terrible service from EE!

 

 

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Linzi_H
EE Community Support Team

‎06-08-2025 05:30 PM

Hi @Emma1399 

I'm disappointed to hear that we've left you feeling this way after speaking to us over the phone. 

I appreciate that you may not want to call again to discuss your complaint, but if you do call back, you will be able to escalate your concerns to a Team Leader if needed. 

The other option would be to submit a complaint online using our complaints webform, and a dedicated member of the team will respond to you within 7 days. 

See our EE Complaints Code of Practice for further information. 

Linzi 

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XRaySpeX
EE Community Star
EE Community Star

‎06-08-2025 03:55 PM

@Emma1399 wrote:

Have already started a complaint with the ombudsman due to terrible service from EE!

Was that after making a formal complaint to EE & either reaching a deadlock or waiting 8 weeks? If so, you have gone as far as you can go w/out taking Court action.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Linzi_H
EE Community Support Team

‎06-08-2025 05:30 PM

Hi @Emma1399 

I'm disappointed to hear that we've left you feeling this way after speaking to us over the phone. 

I appreciate that you may not want to call again to discuss your complaint, but if you do call back, you will be able to escalate your concerns to a Team Leader if needed. 

The other option would be to submit a complaint online using our complaints webform, and a dedicated member of the team will respond to you within 7 days. 

See our EE Complaints Code of Practice for further information. 

Linzi