Billing

Folak7 · ‎20-08-2022

I need help in going back to my initial payment of £31:50 and i asked for roaming in July only why am I still billed in August too

XRaySpeX · ‎20-08-2022

If it's the Roam Abroad Pass, text STOP ROAMING PASS to 150 to cancel it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Chris_B · ‎20-08-2022

@Folak7 If you mean a roaming add-on that’s down to you to terminate, if customer services added this to your account so you could use your device when abroad it cannot just add it for one month and it’s down to you to terminate it. What add on is it ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Folak7 · ‎20-08-2022

Thank you so much for letting me know
Please how can I take it off

Sent from the all-new AOL app for iOS

Jon_K · ‎20-08-2022

Do you know which add-on you've got, @Folak7?

Is it the £10 roaming pass?

Jon

XRaySpeX · ‎20-08-2022

If it's the Roam Abroad Pass, text STOP ROAMING PASS to 150 to cancel it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP