Hey Leanne,
I’ve been speaking with you colleagues online - i had one contract which i switched to sim only online - turns out there was a technical error and your system didn’t process it. i’ve now been accurately put on to the right contract but i’m waiting to talk to someone about receiving the correct refund for this. The bill that was taken out of my account today was for the previous handset contract and should be considerably less.
Thanks, Andi
