Contracts & Billing

Family and Friend 30% discount

My Nephew who was out of contract switched to a simo contract same acc and mobile number, he had Friends and Family discount which I requested for him since he started with EE back in 2014, informed me that the discount has not been applied, could yo...

Upgrade

I was thinking of upgrading to the Samsung s22 ultra 256gb green. I was wondering if I can trade in my old S10 5g and get the 14 a month of the price and how I would claim the 300 cashback or if I am eligible to claim it.

Bill

How do I use my rewards to pay my bill?

Insurance

Hi,im Just enquiring if I get a Samsung laptop on contract from ee provider who do I insure it with ee or with a independent insurance company?? 

Cancel

Hello, I got a SIM card in 1th NovemberAnd I signed a one-year contractUnfortunately, I was working at that timeBut it's been two days that I don't have a job anymore and getting 17 pounds to pay for a monthly internet 1G is too heavy for me and I'm ...

Why can't I upgrade?

Hi name is Amanda **** here saying that i can't pay my bill on the 9th December

[mod edit: removed personal details from the forum]

Re: Why my bill is high

Hi mi talking to someone?

Cancelling a data sim

I bought a data sim for my boyfriend a few months ago and he only needed it for a month, but I’ve not been able to cancel the sim from charging me every month, how do I cancel it? It wasn’t on my phone that the sim was in so does my boyfriend have to...

Plan change

I want to change my plan please contact as soon as possible last to last month I purchased a plan for 15 pounds and this month I am asked to pay 20 pounds , what nonsense is this I would want a call back from EE