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Accidentally hit leave Ee

doddy1970
Investigator
Investigator

‎09-04-2023 03:41 AM

Hi all I accidentally hit leave Ee on the app ad I got a text message telling me my early end payment is this just a generated message or do I need to contact Ee to make sure I didn’t end my contract 

0 Helpful
6 REPLIES 6
doddy1970
Investigator
Investigator

‎09-04-2023 03:34 AM - edited ‎09-04-2023 03:36 AM

Hi  I just did the same thing just like to confirm that this did not end my Ee contract 

doddy1970
Investigator
Investigator

‎09-04-2023 03:47 AM

Hi from EE, your total charge for ending your contract early is £346.53. This will show on your final EE bill, find out more here ee.co.uk/leavingus Thanks

this is the text I received 

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎09-04-2023 03:49 AM - edited ‎09-04-2023 03:51 AM

@doddy1970 : You can't cancel your contract by text or online; only by phoning CS or via PAC. All you've done is request the amount of your Early Termination Fees to be sent to you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
doddy1970
Investigator
Investigator
In response to XRaySpeX

‎09-04-2023 03:53 AM

Thank you for your help I was a bit worried there so I won’t need to contact Ee in anyway then thanks again 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to doddy1970

‎09-04-2023 04:00 AM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Profile closed
Not applicable
In response to doddy1970

‎09-04-2023 09:11 AM

I think they need to change the wording of the message. 
that’s the best solution in my opinion