09-04-2023 03:41 AM
Hi all I accidentally hit leave Ee on the app ad I got a text message telling me my early end payment is this just a generated message or do I need to contact Ee to make sure I didn’t end my contract
09-04-2023 03:34 AM - edited 09-04-2023 03:36 AM
Hi I just did the same thing just like to confirm that this did not end my Ee contract
09-04-2023 03:47 AM
Hi from EE, your total charge for ending your contract early is £346.53. This will show on your final EE bill, find out more here ee.co.uk/leavingus Thanks
this is the text I received
09-04-2023 03:49 AM - edited 09-04-2023 03:51 AM
@doddy1970 : You can't cancel your contract by text or online; only by phoning CS or via PAC. All you've done is request the amount of your Early Termination Fees to be sent to you.
09-04-2023 03:53 AM
Thank you for your help I was a bit worried there so I won’t need to contact Ee in anyway then thanks again
09-04-2023 04:00 AM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.
09-04-2023 09:11 AM
I think they need to change the wording of the message.
that’s the best solution in my opinion