How do I view my bill?

Largie83 · ‎07-04-2023

Can anyone help me/tell me where I can view my bill on the EE app/Website. For such a huge company their website is so poor/user unfriendly to navigate around. The only option I can find is to pay my bill, but that just takes me to a payment screen and I still can’t physically find a PDF version of my monthly bill. Would greatly appreciate the help?

XRaySpeX · ‎07-04-2023

@Largie83 : Look in your online MyEE at Bills & Payments.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Largie83 · ‎07-04-2023

I don’t have the option ‘Bills and Payments’ in my EE??

Largie83 · ‎07-04-2023

The only option I have that mentions my bill is to pay it? But I can’t see a view bill option, as when I click the pay bill option it just takes me through to a payment screen.

XRaySpeX · ‎07-04-2023

I suggested using your online MyEE not the app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Largie83 · ‎07-04-2023

Unfortunately that was the online/desktop version. The app has even less options to choose from.

Christopher_G · ‎08-04-2023

It could be worth speaking to our Mobile Care team so they can check everything from our side for you, @Largie83

Chris

Largie83 · ‎08-04-2023

Thanks Christopher_G and XRaySpeX for helping me. I spoke to the care team and the email I had as my entry email was a very old email, but it was accepting a much new newer email, which was limiting all my options. The email has been changed to my current email and now the bill option is on the opening screen. I’m not mad after all! Thanks again.