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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 69626 Views
  • 72 replies
  • 15 Helpful

Bill for roaming abroad looks like its charge me twice

I went abroad on 2nd March and activate roaming for both of my phones once home I deactivated the roaming on 1 line as i didnt require it any longer however i kept the other one open as i was due for another trip later in the month i have since deact...

Idna77 by • Explorer
  • 1112 Views
  • 3 replies
  • 2 Helpful

Lost a job and now struggle with my bills

Some time before I lost my job I purchased data sim which I dont need now as Im not in work and it only drags me down as I already struggle a lot with my money. Can this be canceled? The contract started few months ago.Many thanks for help

Rodney8 by • Explorer
  • 1420 Views
  • 3 replies
  • 0 Helpful

Resolved! Starting a different plan

My contract has ended and I would like to change my plan but there’s no obvious way of doing so. Any indications would be great.

ItzElite by • Explorer
  • 451 Views
  • 1 replies
  • 0 Helpful

Resolved! Upgrade

Hi, I am 2 years out if contract and want to upgrade but I don’t seem to have any offers available every phone has an upfront cost also 

Overdue Payment and Refund

Hello. I had a Pay Monthly and Sim Plan signed for, but I opted for cancellation within 2-3 days part of the cooling off period. My return has already been processed and account closed. However, it says I have an overdue payment of £55 which to me it...

Mansur4 by • Visitor
  • 526 Views
  • 1 replies
  • 0 Helpful

Resolved! Multi line discount

Looking for some insight hopefully, I have 3 existing numbers on my 1 account (wife, son and myself) all plans are now out of contract so have flexibility to either stay/renew with EE or migrate to different network provider with a more competitive o...

B8RYA by • Visitor
  • 1144 Views
  • 1 replies
  • 2 Helpful

Resolved! Upgrade

How do I access live chat to talk about upgrading from payg to contact to keep the same number 

Contract

Hello. I got 2 active plans.  One contract is finished now. I want to close it, but i want to swap phone numbers. Is it possible?

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