Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Moved direct debit

I’ve moved my bill date from the 7th to 31st of each month. The 7th is coming up soon and I’m paying that bill does me moving to the 31st mean I’ll be paying the end of this month to or the following month?

Accidently purchased wrong sim-only contract online, can I change it??

Hi, My phone was due an upgrade, so I went online and purchased a sim-only upgrade. After I received the email, I noticed it said 250mb , NOT GB. As it's literally been less than an hour, can I change this over to a GB based plan, which is what I wan...

EE Account

Currently I have one EE mobile account, but also manage my wife's EE mobile account, paying by DD for both. On neither number am I shown by EE as the account holder and, therefore, am unable to access the account details for usage, payment details e...

Upgrade

Hi, im looking to upgrade my phone online, can someone help?Melissa

Resolved! Re: How to live chat with EE team ?

I need to replace my phone

Resolved! I have insurance on the phone

I lost my phone, I forgot to contact the insurance people.I will accept my claim, a week ago. I called again on Monday and they said I would receive the phone on Tuesday or Wednesday at the latest with the card. I told them that I needed the card and...

Resolved! Chat function issues

I'm just trying to upgrade my husbands phone as his is on its last legs and he urgently needs one for work, no chat function online anymore, trying to use the chat function on the app but none of my messages are sending anymore and I keep getting the...

why cant i get a decent deal loyalty means nothing

have been ee customer since you were orange have never had a good deal from ee am now going to move to ID far better deal less money more data new phone

Resolved! Charge to Bill

I pay for my son's bill as he's still in high sch, my latest bill was £100 more this month and it seems he was buying stuff on his Xbox and charging to his phone bill!!! Is there anyway I can set a cap on my bill pls??? Needless to say he's no longer...

Re: How to live chat with EE team ?

My wife and myself are due to finish our 2year contract with 3 we were trying to see who to go to 1) can you keep your original number2) is there any discounts for working for BT and now openreach