Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Sim only deals

Hi we are looking at changing our current mobile packages which are on O2 and looking at keeping our current telephone numbers but don’t want the amount of Data we are being charged for and not using what is best way I’ve read about sim only deals ca...

Samsung galaxy note 20 ultra

Hi I want samsung galaxy note 20 ultra to upgrade my contract

Bill

Hi I would like to know haw can I apply for an extension to pay my bill

Extra cost on my bill

I’ve recently looked on my EE app and it’s stating that I have incurred extra costs on my next bill which are both apple products! The only apple products I pay for come out of my bank automatically and have never been on my bill before! Does anyone ...

Will EE price match O2?

Just seen a brilliant deal from O2. 50gb 5g data (increased to 100gb as I have virgin broadband) with unlimited calls /texts for an equivalent £14/month. I'm currently OOC paying nearly £20/ for 20gb 4g. Whilst I don't live in a 5g area, the data ...

Upgrad my ohone

Hi I had email my contract runs out this month on 11th do I need to wait for this date before I can upgrade my phone I like a different divice

Regretting choice of phone on my contract, can i change it?

I recently upgraded from my huaweito a Samsung a53 on contract, I've tried very hard to get along with it but it's the worst smart phone I've ever used. From simple things like the keypad and predictive text to Internet connection nothing feels right...

Will not update new payment card details

Always goes back to the 'input card details page' after clicking 'confirm details'. Have tried different browsers and devices. Card details work on other websites, only EE is a problem....

Roaming on shared sim

My daughter has a shared SIM on my account, and I contacted EE via chat a few months ago as we’d booked a trip to the USA. I was considering moving her to her own account because we hadn’t been able to use roaming in her shared account in the past. T...

Resolved! Outgoing calls history pay as you go

I changed my phone in may 2022 kept same number with ee same provider. I need to access months of aug and sept 2021 but they have disappeared. I need to prove I made a call for legal reasons.EE were not helpful and then wasted an hour of my time tryi...