Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I have x2 phone with EE

I want to terminate the contract and have the PAC numbers for the x2 phones also, I am trying to unlock the phones and this is proving impossible for 3 months ...really EE.... my account sounds me round in circles. this is outrageous and a flagrant a...

I accidentally overpaid to my sim only rolling contract

Re: Reduction in Costs due to cost of living increases

We faced exactly the same issue.Called EE to discuss lowering one of 2 contracts as with the cost of living the price isn’t affordable and (get this!), the representative I spoke to advised me to stop paying my bill altogether and to let the collecti...

Contract

Shud of had a upgrade ages ago but didn't .gave been paying the same price 30 pound when I shudnt have .need to end my contract how do I go about it .

Phone contract i dont want new phone just cheaper bills

Hi contract nearly up don't want new phone want to pay less and only use half data anyway

Best network ?

I upgraded my iPad but instead of upgrading my current iPad, ee went ahead and opened an additional line for me. Why would I want 3 lines? Why not just upgrade the iPad like I asked you to do. Nothing is clear. Nothing is simple.

I want to change my billing address

Bill

Hello, when I signed up to the sim only contract I was told it would be £14 a month so why is it saying the bill will be £20

Upgrading phone and cancelling broadband

Hi I want to upgrade my phone and cancel my broadband but struggling to see how to do this. any help please?? Thank you

Explain my next statement due in 12/10/2022

Please can somebody explain the extra charges of £17+ on my next bill?