Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: END OF CONTRACT

But surely you have repaid the hardware cost after your minimum contract? Why is EE continuing to charge me for hardware after I have paid it off? Why doesn't my rolling contract revert to network fees only?

Data

Hi I want to cancel my unlimited data and go back to my original 10gb a month tariff

Cancel my auto renewal account

I want to cancel my auto renew or my direct debit

Bill

I'm having problems paying my bill I've just received a text message today saying I'm overdue can I pay this on the 9th of December please

Resolved! i just got new contract samsung galaxy s22 plus and ive just paid a

do I have to pay new contract bill on 26th or can I.wait till 9th Dec

Resolved! Bill changes

NOT IMPRESSED! Get it sorted or I WILL SEEK LEGAL ADVICE [Mod edit: Please do not post personal information, such as your phone number, in this public forum. Thanks]

Re: Unable to make or receive calls

I pay by direct debit. Think I used more data/phone calla than direct debit amount. How can I stop this happening again. I need to use my phone now

Query my bill

Hi I used to have two mobile numbers on my bill. One is a contract sim with phone and the other is a sim only contract. The sim only number has been moved over to another mobile provider some months ago as you provider the PAC code.I'm therefore conf...

The Angel, Tara, @CollectionTeam!

Hi, I was Truly Honoured, to have had an incredible, reassuring, Iive chat conversation, with Dearest Tara.EE @CollectionsTeam. Iam under mental health diagnosis! My anxiety levels, shot through the roof, when I received my latest mobile bill, an eye...

Resolved! Change payment details

Read moreRead moreI have a new bank card. How do I update this on EE account? I’ve been trying to find it for last 15 mins with now luck. I have a new bank card. How do I update this on EE account? I’ve been trying to find it for last 15 mins with n...