Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrades

If it says I can upgrade in 12 days can I do it now as my phone has broke

Resolved! My phone bill

I am being billed £9.99 a month for Apple Music and streaming, which I neither asked for or use. Can you please immediately delete this from my bill/plan.

Upgrade

I e been with EE for 5 years now and I’m had multiple upgrades but these year I’m getting ridiculous prices. It’s a shame but I’m thinking about leaving as I’m getting better deals els where, sky has offered me a iPhone 13 pro max for £37 and unlimit...

Disability consideration !!!

I am a disabled person trying to buy a phone . I have been trying to receive it since Saturday 13th . I could not collect it from the store as planned as I was refused the identification I had , that is a perfectly acceptable form of id. I also have ...

Resolved! How to end

I have multiple contracts on one account. One contract has ended and want to cancel but can't seem to cancel just the one.

Roaming charge

I have EU/EEA roaming on my plan but have been charged £60 for receiving 3 calls in Norway. Why? Also I can't get wifi calling when abroad yet can use watsapp etc, is there anything I need to do in settings? Wifi calling is on.

Resolved! Broken phone on holiday

I’m currently in Tunisia and my some has smashed his phone. Is it possible if I sort new phone can it be delivered to the hotel

Leaving broadband - does it effect mobiles?

my broadband cost has gone up and we have had some speed issues. BT knocked just now and offered a faster speed for half the price. As they own the cables they can maintain themselves so issues I think will be easier to sort out. I have four mobiles ...

Resolved! Paying too much

Hello, my contract finished in May this year and I’m still paying the same amount without any upgrade for new phone. Can I change it for pay as you go?

Cancelling Contracts

I'd like to cancel contracts, How can I do if I cannot call to customer service.