Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I’m trying to get my old phone number

Resolved! past payment twice

Hello, my payment for the month is past due twice

Contact number

Need customer support number so I can speak with them. Can anyone help?

How do I find out the date when I first opened an account/signed my contract?

Cancel my contract

Bill

Recently transferred from BT at point of contact renewal. Agreed to renew on basis of monthly charges for TV, broadband and 4 mobile phones. Was made aware of transfer to EE but charges for phones in first full month is larger than promised on renewa...

Cancel text message

A casino took my credit

Resolved! Sim only upgrade

Hi , I’ve just upgraded an old account which was two iPhones included which was pay monthly , now just started the two new sim only how do I know the old account is cancelled? Thank you .

Upgrades

I am looking to upgrade my contract started on 06/03/2022. When i go to the upgrade page it says "Sorry you cant upgrade just yet"Why is this?

Resolved! CPI Upgrade Date

Hello all. I seen a thread on here last year from someone asking about upgrading to miss the increase and advised that any upgrades after March 1st 2022 would not be subject to an increase until March 2023. https://community.ee.co.uk/t5/Contracts-Bil...