Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Selling an upgraded phone

Good afternoon,I am due an upgrade on my current phone with EE. I am happy with my current phone but I am contemplating upgrading to a new device on contract and selling the phone to a friend who wants to buy it.My question is, is this all okay to do...

New watch

I am looking to get a contract watch for my partner for Xmas without him knowing. He has a Samsung phone and watch. Can I do this

I change plan and mobile order

Hi

Resolved! Bill payment

Hi I payed half of my bill the other day and it said error but still took the money from my bank no record of the payment I made unless I go to my bank and look at the statement it happend last month but they refunded the money the same day but this ...

Can’t afford to pay

So my account went into collections last month. I phoned up to make a promise to pay on the 29/11/22. However I have been in and out of hospital due to depression etc so can’t afford to pay it. Will I be able to make another promise to pay? what will...

Cannot sign into Account

I initially signed up with Orange many years ago, and when they transfered over to EE I could no longer veiw my bill. This has been driving crazy for years. I am told to open another account and then link my old details which I have tried to do. But ...

Double data not showing.

Hi I recontracted both my wife and I sim only deals on Black Friday and my sim is for 250gb and my wife’s for 6gb per month. Currently my account is only showing 125gb and my wife’s is 5gb. I’ve got a line for double data on my order (presumably bein...

Paying final bill

Finished my contract and moved to a new provider but have kept my number. My online account has been closed and I want to pay my final bill. Trying to do it on the same automated service you get directed to no matter what number you try. Obviously do...

suspension

how do i unsuspend my account

This application told me you are not account holder

Hey MY EE APPLICATION TOLD ME YOU ARE NOT A ACCOUNT HOLDER AND THIS IS MY MOBILE NUMBER. BUT I ENTER MY BANK ACCOUNT INFORMATION BUT NOT A COMPLETELY LOGIN SO PLEASE ASS PAE RESOLUTE MY COMPLAINT [Mod edit: Please do not share personal details as ...