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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14984 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25285 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51431 Views
  • 55 replies
  • 13 Helpful

Upgrade

Hi I'm trying to upgrade but when I click on the phone it says sorry no suitable plans Available 

PAC number

Good morning,I have decided to close my contract with EE (The end date is 1/11/22)If I request a PAC Number will that be sufficient to end the contract and fully close my account with EE please?  I've never done this before so I'm not sure how it wor...

Mother25 by • Contributor
  • 545 Views
  • 1 replies
  • 1 Helpful

Billing

Why when I text 150 my bill is stating I owe 2pence, yet on the app it is in red saying arrears of 7.44 I think it was. I'm confused 

Contracts

I’m currently on a plan with my family, however i would now like to set up and have my own contract with a new phone. ive seen the plan of an iphone 14 pro max, 125gb for £65 a month, i tried to purchase it but the system logged me off and now i cant...

New contract

Twice as expensive as ALL other operators for lower net off too keep me as a customer...goodbye scum 

Butnyboy64 by • Established Contributor
  • 331 Views
  • 1 replies
  • 0 Helpful

EE paired watch contract

HiI've just bought a Galaxy Watch 5 Pro (outright from Samsung) and switched my watch plan to a paired sim only one. If my phone contract has a smart benefit for roaming in the USA will that mean my watch won't cost me extra to roam too?I'm just conc...

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