Bill still charged even though cancelled?

KatieAdamson · ‎04-05-2023

Hi, please can someone tell me why I've been charged a full month upfront when I cancelled my contract on the 27th April 2023. And switched to my new contract on the 3rd May 2023?

Leanne_T · ‎05-05-2023

Hi @KatieAdamson

Thanks for coming here.

You will receive the final bill about a week after your plan finishes or after you've received confirmation that you've left the EE network.

Please see our What happens to my phone bills if I leave EE?, Help page for more details.

Leanne.

View solution in original post

Leanne_T · ‎05-05-2023

Hi @KatieAdamson

Thanks for coming here.

You will receive the final bill about a week after your plan finishes or after you've received confirmation that you've left the EE network.

Please see our What happens to my phone bills if I leave EE?, Help page for more details.

Leanne.