Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upfront cost not refunded

Upfront cost not been refunded a week ago

Resolved! Why were my charges increased in January

I have just noticed that my rental charges were increased in January of this year, and further increased in April, whilst I am on contract.I understood at the start of my contract that charges would only be increased in April.Please advise.Thanks,Win...

Resolved! Contract

How do I find out when my contract ends

Resolved! Price of upgrade

My phone contract is due to end, can I renew the contract without upgrading the handset, if so will I save money by doing so? Thank you. Donna

Resolved! discount

My 10% discount hasn't applied

Will I be charged the same VAT every month ?

Hey I recently took out a business contract with ee I do know that the vat is separate I am just wondering if I will be charged the same VAT every month I won’t be needing any add-ons and the contract is capped so can’t go over spending limit! thank ...

Resolved! Pac code

I have ordered pac code used for new phone will this automatically cancel my other contract or do I need to do this

Bill

Why is my bill balance not updating after manual two payments?

Dolphin 7

I have a very low usage mobile phone and have had it since March 2013 on the Dolphin 7 tariff. I only use it for calls and texts, I do not use data.The other benefit I have is that when I am in Spain on holiday I do not have to pay extra charges to u...

Cancelling Sim only contract

I have 4 Mobile SIM contracts only, the contract 24-month, and the contract end date would be 01/02/24. I am not happy with the services, How can I cancel my contract without paying a penalty