Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgraded contract.

I’ve just upgraded and my bill is massively high. I’ve been billed £102 per month???? Also I’m being charged for double the amount of data I agreed in my upgrade. Can you please help?

Late payment charge

@ Got a late charge couldnt afford to pay at the time, then got a late charge on the late charge, anyway had to pay as they suspended my account, been here for years, now have new bill with late charges lol **bleep**, no more ee for me or my husband

My order hasn’t updated

I placed an order/add on to my account and paid the upfront cost of £20 but I’ve still not had any other updates bar the one to say my order has been placed! What is going on ?? Anyone know thanks in advance

Upgrade

Want to upgrade new phone but new on ee

complaint

i have paid my bills today 312 and i havnt received an email

Billing

I'm wanting to lower my bill as its a ridiculous price "£57" for unlimited calls and texts and only 10GB of data.. I've got a friends and family code that i can't for the life of me find how and where to enter it.. I've been with EE for over 10 years...

Help

Why did EE refuse my 30% off discount and opted to give me 18%, and the only explanation I was given is that they don’t know why it won’t work. am I being mugged

Upgraded Existing Contract For Free, Can I Cancel without a Fee within 14 days?

Hi, I have just upgraded my 24 month EE contract to a cheaper 12 month contract. I did want to totally cancel my 24 month contract but would have to pay a cancellation fee. I have just upgraded therefore still within the 14 day cancellation period. A...

Resolved! Downgrade my contract

Hi my contract ends in October..Trying to find out if I can downgrade my contract to less net as I no longer need 200gb.app says nothing.Phoned EE 16 times.Nonodu will pick up the phone.So can I downgrade my contract in a month or should I just leave...

Phone useage

I’ve been cut off my data and calls for no reason even though I’ve paid my monthly bill and have data.. so am unable to call EE annoyingly. Any ideas on how to get this sorted?