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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14688 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25099 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 50627 Views
  • 55 replies
  • 13 Helpful

Unknown bill

I have I bill. Called balance brought forward. Which is an amount remaining from last bill. I don't understand why when I've only just got this contract a week ago. Can anyone explain? 

ATB07 by • Visitor
  • 512 Views
  • 3 replies
  • 2 Helpful

Resolved! Phone

My contract ended July 2022 but my bill has not changed to a sim only deal 

Re: 3 sims cards on my account

I had have a similar problem. I upgraded from a sim only deal to a tablet and sim deal as doing the math it wasn't much more a month..... however they failed to tell me not only had i started a new 24 month contract but also a massively overy priced ...

Matty45 by • Explorer
  • 319 Views
  • 2 replies
  • 0 Helpful

Poor Customer Service Upgrades

Does anyone else find the upgrades over the phone baffling? Phoned a few days ago for an upgrade deal, £64 a month for an iPhone 13 pro max £50 upfront. Phoned again today after being advised and now told by someone else £74 a month and I have to sen...

Fenners90 by • Investigator
  • 395 Views
  • 3 replies
  • 0 Helpful

Upgrade

Hi could you tell me how much I have to pay to upgrade my phone please 

Confirming

Im receiving calls from 01942901150 to complete a payment over the phone is it your number 

Drew03 by • Visitor
  • 434 Views
  • 2 replies
  • 2 Helpful

Resolved! Payment declined

Hi ee, I had an standing order on 30th August I did not have enough fund in my account and the bank declined it. I just noticed it and put enough money in my bank. Can you please let me know what should I do? Would you collect this amount in future? ...

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