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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14049 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24694 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49337 Views
  • 55 replies
  • 13 Helpful

Refund

Hello, I ordered A pixel 6 which I returned after a few days of using less than a week of usage. this was around 9'th of july when will be refunded. in myEE account it says that my account was closed. What could I be doing wrong ? Thanks. PS: I have ...

gal1l0 by • Investigator
  • 367 Views
  • 7 replies
  • 1 Helpful

Cancel contract

Hi   Trying to cancel mine and my partners contracts that are in my name. Keep trying to ring through and nothing is working.  Thanks,Leanne

Ls1605 by • Visitor
  • 282 Views
  • 1 replies
  • 0 Helpful

Resolved! Yet again EE rip off a pensioner

Customer since 2001. This 2nd time rip off is supposed to have been sorted after a long long tele conversation with Chealsea (ee port glasgow) at the weekend. I'm 76 and have a samsung j4 android. I went on to my ee and upgraded to a samsung s22 with...

EvanRS by • Contributor
  • 483 Views
  • 2 replies
  • 2 Helpful

Cancelling my contract

Good evening.I have tried calling but they have suggested to contact through this due to high levels of calls. How do I find out how much I have left to pay for my contract? For example will I be charged to leave? I have been told I can upgrade so I ...

Bill payment

After viewing my bill I clicked the option to make a payment  as I usually do. This time I received notification that I had successfully logged out ,this was repeated several times . I tried clearing cache and data and logged back in again . Is anyon...

Resolved! i've moved abroad, how do i cancel my ee contract?

i've moved to the US so need to end my EE contract as need to get a local sim. how do i do this without calling  150 (doesn't work when calling from the US) and also trying to call EE direct costing a fortune when i'm on hold for over 20 minutes

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