Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unlimited data

My account is for unlimited data through a sim card I have in a home router - when account was opened it was £24 per month which subsequently rose to 326.27 pet month and that was what I was charged )direct debit) each month - suddenly my July bill w...

Contract has ended but cant upgrade

My contact has ended over 10 days ago but when I try to upgrade says that I am not eligible my bill has always been paid and I don’t owe any money on any bills

Cancel Number

HiI would like to cancel my number ending with 213Last 3 months ago tablet got stolen with the number and did inform EE but still getting charged for the number....Can you please cancel the number soon as possible or call me urgently on this matter o...

Re: Upgrade

Had the worst experience I can't upgrade due to a technical fact that I was promised would be sorted by today to then be told it can take upto 7 days to fix. People need to sort things like this at weekend when off from work. EE don't have the staff ...

Remaining bill charges and using pac code?

Hi, so I got my pac code last week, I haven’t used it yet, my remaining bill charge’s was £33.08, I presume as I haven’t used it yet, this will be lower if I was to use it say tomorrow, basically what I am asking is, if I use the pac code on my last ...

help needed

hi all i have been a customer with EE for over 10 mins years and have 3 phone contracts with them (my 2 children ) i am currently away on holiday in a non eu country and my daughters phone has been stolen. i need assistance with the following; 1 - i...

Where is my refund?

Hello, I wanted to make a contract on a iPhone 13 pro max And i paid a £50 upfront cost But after 2 days i got sent an email saying i was declined. Its been over a month And i still have not recieved my refund. When will i get my money back??

Resolved! I want to tell you that I have cancelled my direct debit. How do I do this??

I want to tell you that I have cancelled my direct debit. HOw do I do this?

Resolved! Roaming charges

I've been with ee for years and upgraded to my current contract in January 2021, when i upgrade next year will I no longer be able to use my data/minutes when I go abroad, obviously I fine this year as my contract started before the cut of data but j...

4GEE Home Router 1m Unlimited £50 Monthly payments

Can anybody tell me how EE can advertise the above contract and yet send a Bill for £70 a month saying that is what the contract costs? I signed up for what I thought, (and was told................and is advertised online as such), a £50 a month cont...