Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancel phone contract

I have been thinking about cancelling my contract but really not sure, as I have 17 months left, was wondering if theres any way of getting around a massive early termination charge as I pay £85 a month, do ee accept phone returns as cancellation or ...

Pay overdue bill

Hi I am trying to pay my overdue bill but I am failing please help.

Greedy network

20 years of loyalty with T-Mobile then EE and as I got older my sight isn’t the same and needed a bigger phone. Vodafone approached me not my network for 20 years to offer me a deal for iPhone 14 pro max. I called EE thinking they’ll match it but the...

Payment

Hi I went on my account to pay my bill and it’s saying paid but I haven’t paid it was wondering if I could get help

Upgraded wrong number

I received my upgrade yesterday, but I realised when it was received I actually upgraded my sons sim only account, which I was paying £10 a month on 臘‍ Now it’s at 63 which I can afford. Is there anything I can do to amend to get a cheaper deal or am...

revise contract due to a death

Adding a device

I’m coming to the end of my contract and will be upgrading my handset, the plan was to upgrade my phone, give my son my old phone and add on a sim only plan. I’ve looked into it and it will actually work out cheaper for me to add a new phone contract...

Up grade my contract runs out today cant up grade on line

Hi I'm trying to up grade but having problems on line cant get through to ee high call volumes will I beable to still use my phone

Delete number

Hello I would like to delete my account and also my number How do I do this?

Contract termination

My contract ended about a week ago, when I go on my EE it says I can’t upgrade just yet, I think this is because for the last 4 months I have been about a week late paying my bill due to my pay dates. I have looked at the price plans for new handsets...