Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Payment Failure charge

My bill this month is incredibly confusing. My bill is due to be payed today (26th December) but an attempt was made to charge me on 6th December. I got a notification on the 17th that it had failed and paid my bill immediately. On 18th December, I n...

Upgrade mobile phone early

I would like upgrade mobile phone early,I want pay off my current plan,but when I log in to my account and choose option upgrade phone deals app log of me , I can't do nothing

How to cancel a direct debit/change your payment method?

I looked on the EE website and it does not detail how to cancel a direct debit and only says that to pay by debit card you have to just make the payment. My recent bill failed to take the money out of my account via direct debit and it's caused a lot...

Proof of purchase

Hi, I'm just wanting to know if anyone can send me a proof of purchase from a recent upgrade please

Bank details

Good morning I’m wanting to change my bank details

Network

Is ee any good?

Pay gor more data

cancellation

i ordered one sim only unlimited for £14 a month but on the confirmation email it says there is two of the same contracts and i have two packages, i want to cancel one of them because it’s unwanted and i didn’t add them

Cancel a number

How do I cancel a number off my plan

Late payment fees every month before my bill is due!

Every single month my bill is hiked up with a ‘late payment fee’ of £7+ which appears about a week before my bill is even due! I can’t afford to be paying extra when my bill is so high to begin with. And getting hold of EE is always a pain as I can n...