Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Where is my refund?

Hello, I wanted to make a contract on a iPhone 13 pro max And i paid a £50 upfront cost But after 2 days i got sent an email saying i was declined. Its been over a month And i still have not recieved my refund. When will i get my money back??

Resolved! I want to tell you that I have cancelled my direct debit. How do I do this??

I want to tell you that I have cancelled my direct debit. HOw do I do this?

Resolved! Roaming charges

I've been with ee for years and upgraded to my current contract in January 2021, when i upgrade next year will I no longer be able to use my data/minutes when I go abroad, obviously I fine this year as my contract started before the cut of data but j...

4GEE Home Router 1m Unlimited £50 Monthly payments

Can anybody tell me how EE can advertise the above contract and yet send a Bill for £70 a month saying that is what the contract costs? I signed up for what I thought, (and was told................and is advertised online as such), a £50 a month cont...

Resolved! Other Companies

Why can we not get details of the services we have paid for through EE . Just a yellow stripe saying that it represents Other companies services is not helpful - why not state what those services were. Sometimes things can be bought by mistake and we...

Resolved! Upgrade extras

Recently upgraded handset and got this text, just checking to see if it is a scam as I upgraded to an A53, not A33?Hi from EE. Thanks for your recent order which includes free Samsung Smart Tag and Samsung Superfast Charger. Your gift will be sent 15...

Appalling Service and Let Down by EE.

Hi, We have four mobile contracts with EE within my family, having been with them since the start. But, my experience today with EE was poor and I would like to raise the issue of buying insurance through EE with potential future customers and advise...

Resolved! Wife charged £40 + for a call?

I noticed on looking at my bill that it would be higher then usual,i checked out my wifes calls and saw that she had ran up a bill for over 40 pounds to an 09011 number, surely this is not right,has she been scammed??

Charged twice since Nov 2021!

I have checked my bank account today and found that double payments have been taken from my bank account since November 2021.However, when I check my payments and bills on EE only one amount shows.Not sure where is the mistake.That is quite a lot of ...

Resolved! NHS discount

Hello, I am not a new customer and would like to upgrade my old contract using NHS discount. I think I am registered with EE perks but where and how can I use the NHS discount please, any help?