Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16459 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26411 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 54985 Views
  • 69 replies
  • 14 Helpful

Payments

Can’t pay my bill on my usual date can’t pay it till the end of the month what can I do ?

Unknown charges on mobile bill

On my mobile bill I was shocked to see extra charges for £220.37. This was 6 amounts o £36. 45. I phoned EE and was told they were purchases made on my mobile. I didn’t even know you could do this. They were made through a company called foot Locker....

Maddison62 by • Valued Contributor
  • 5839 Views
  • 87 replies
  • 17 Helpful

Upgrade early

Please reply to me on *****************   I need a early upgrade has my phone is completely finished but I can't afford the upgrade money   I've been a customer for so many years now can you please help me to get a earlier upgrade please  [mod edit: ...

Hello

Hello. I have some issues with my bill for this month. Could you help me, please? Thank you.

Petrov92 by • Visitor
  • 281 Views
  • 1 replies
  • 0 Helpful

Tipup

From my bank account they have deducted 10£ to renew my package but still no credit in my account 

Inesh by • Visitor
  • 266 Views
  • 1 replies
  • 0 Helpful

Wrong billing

Please my monthly payment is supposed to be £48.5 but the bill stated on my account is £98.5 . Why? When I ordered for the iPhone 13 mini the upfront payment was £80 but I received a voucher of £50 so I paid £30. The monthly payment is supposed to be...

azizotoo by • Explorer
  • 360 Views
  • 3 replies
  • 2 Helpful
Most solutions
More
Top Helpful authors
More
Learn about