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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59583 Views
  • 69 replies
  • 14 Helpful

Upgrad

Hi, i want to know why I can’t see when i will be eligible for an upgrade

Kayleb by • Visitor
  • 334 Views
  • 1 replies
  • 2 Helpful

Cannot return to store

I went into the store and got an upgrade on what I thought was a good deal. I signed the contract and took it home but it has been left all boxed up.My wife showed me a much better deal online so I rang the store but are refusing to let me return it ...

Johngra by • Visitor
  • 2005 Views
  • 7 replies
  • 3 Helpful

Upgrade

Hi.  My contracted ended last August but on my ee account it says that I'm not yet eligible for an upgrade.  Is that correct?ThanksPaul

Lokeri by • Visitor
  • 324 Views
  • 1 replies
  • 0 Helpful

Unable to sign in

I upgraded recently with the addition of re perk as I work for the NHS. I received a email asking me to confirm my number however I am unable to sign in to ee perk after repeatedly trying.

Cancellation of Wi-Fi box

Hi, I’ve just upgraded my phone to a more expensive plan per month. I don’t use the Wi-Fi box that I currently have and I was hoping we would be able to cancel that contract or at the very lease bring the monthly payment down as it’s not being used. ...

Bex791 by • Visitor
  • 356 Views
  • 2 replies
  • 1 Helpful
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