Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Plan ending on first day?

Hi I am a brand new customer to EE, I just received my new phone and unlimited data package, it only took a day to arrive, however I am really confused after signing into my new EE account, I have just discovered it says my plan ends today, how can ...

End of tablet payments

I had bought a tablet during my last phone update, could you inform as to when the payments end. Thanks

Using phone in USA

If I send a text or leave my data on in USA with no credit in my ee account will I get charged for this?(I don’t intend on using data over there but if I were to leave it on be accident can they charge me if I have no credit) Or will the text/data ju...

Upgrades

Me & my partner both due an upgrade & his phone is under my account. Explained to multiple advisors that I am now on maternity leave so need to drastically reduce our bills. I have been with ee 13x years & they were not willing to budge with the mont...

how do i pay my bill

Im trying to pay my phone bill but the app and website are down, its telling me to text a number but ive been cut off, so cannot do this please help

Cannot download bill

You sent my bill by email and I logged in and tried to down load bill. The screen changed but went to a blank screen. Left it for a day and tried again the following day, same thing happened. Why can I not download bill? Never had a problem before.

Sim only

I’m on a contract which ends 13/07/22 I am travelling in Thailand and have local SIM card but want to keep my ee number,best way to do this without calling EE as the cost are too high here, or even a email address I can get information would be good,...

Resolved! Lost phone found but new contract taken out

I recently lost my phone, and took out a new contract straight away. When I got home I found my lost phone. Am I able to cancel my new contract as I no longer need this, and has been under 14 days thanks

Changing account and adding another device

I currently pay around £20 a month for my phone but want to decrease the amount I pay. I also want to add another device to my account as my mum wants to join EE would she be better with her own account ? Ideally i would like to add her to my contrac...

Friends and family

Guys, my other half has just taken out a connection on EE. She’s a new user. We didn’t get an option to add Friends and Famiky as she went through the process but we have an F&F code. How do we get this applied ? Thanks