Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Plan ending on first day?

Gemma1089
Visitor

‎14-06-2022 01:36 PM

Hi I am a brand new customer to EE, I just received my new phone and unlimited data package, it only took a day to arrive, however I am really confused after signing into my new EE account,  I have just discovered it says my plan ends today, how can this be??? This is the first day I've had it I only started it today?? Please help I'm really confused .

0 Helpful
1 REPLY 1
James_B
EE Community Manager
EE Community Manager

‎14-06-2022 04:02 PM

Hi @Gemma1089,

 

Welcome to the EE Community. 🙂

 

It's normal for your first bill to be produced within one week of joining EE. Your plan allowances reset on your billing date, which must be the 15th of each month if your allowances end today.

 

Hope this helps.

 

James

0 Helpful