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Upgrades

Naomi_010101
Visitor

‎14-06-2022 09:04 AM

Me & my partner both due an upgrade & his phone is under my account. Explained to multiple advisors that I am now on maternity leave so need to drastically reduce our bills. I have been with ee 13x years & they were not willing to budge with the monthly options. Despite the fact that I should get a 10% discount, they were trying to charge me almost double what my cousin got his upgrade for last week with EE. I have given the 30x days notice for both contracts & will be taking my business elsewhere! Can’t believe after 13x years they are more than happy for me to leave! Shocking customer service! I work in customer services &wouldn’t  dream of speaking to customers how I was dealt with. 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎14-06-2022 10:59 AM

Hi @Naomi_010101

 

Thanks for coming to the community. 

 

I'm very sorry to hear this, if you would like to discuss your options further I would suggest getting back in touch with our customer care team on 150, and they will go through everything with you. 

 

Thanks. 

 

Leanne.

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