Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade

Hi I'm wondering I'm due an upgrade on the 24th 25th can I upgrade a week or two early? If I paid some to it I am currently on a SIM only but due to be upgraded

I need to speak to customer service on line asap please

Im trying to speak to someone online, im in. Egypt and the last time I called June 1st it cost me 42.00

Resolved! Add to plan query

I currently on a 24 month device pay monthly which is due to expire on the 24th July, now as currently have add to plan accessories on my account, what happens if I move to sim only, will these carry on as normal?

Complaint

31.05.22I am writing as I have informed by an EE provider Mandy to write a description about my additional charge/ complaintI was advised I had to return my IPhone 12 pro max as I doing a trade in. I was advised to return the phone completely blank w...

Downgrade

Himyself and my husband pay a fortune monthly for our contracts and wondering if there’s a way of downgrading slightly so the bills aren’t as high each month?thanks

How to have access to bills older than two years

Hi!I only have access to phone bills from July 2020 through myEE. Is there a way to have access to older bills, from June 2020 backwards?Thank you!

Reducing monthly bill

Hi, is it possible to reduce my monthly bill as my 24 month contract is up in 4 months so by now I have paid the phone off and I’m willing to lower my data allowance. My partner has been made redundant and I am now working part time due to having a b...

When downloading my bill it is not in a viewable format but in computer languag.

When I download my bill it is not in a viewable format but in computer language. I am using an IPad and a iPhone.This has only happened over the last few months.

How can I remove the 3 x 250 allowance

Resolved! Received a bill from EE, I don't have an EE number?

My brother is autistic and recently we have received two final demands for payment on an EE account in his name. However he doesn’t have an EE phone or an account. We bought him a mobile a few years ago and as a temporary measure we had a pay as you ...