When downloading my bill it is not in a viewable format but in computer languag.

coach250_13 · ‎04-06-2022

When I download my bill it is not in a viewable format but in computer language. I am using an IPad and a iPhone.This has only happened over the last few months.

coach250_13 · ‎04-06-2022

When I try to download my bill it is not in the readable format but in computer language. This is a resent occurrence over the last few months. Anyone know what to do to correct this.

XRaySpeX · ‎04-06-2022

Have you a PDF Reader installed?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

coach250_13 · ‎04-06-2022

Yes Adobe Acrobat

XRaySpeX · ‎04-06-2022

Then that should be presenting it to you in English.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎06-06-2022

Can you download & view other PDF files from other websites?

coach250_13 · ‎08-06-2022

I have sorted it you need to press this circle with an arrow in it then all is good

Leanne_T · ‎08-06-2022

Thanks for coming back and letting us know you have sorted this @coach250_13

Come back to the community anytime 🙂

Leanne.