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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60827 Views
  • 69 replies
  • 14 Helpful

Bill increasing without a reason

Hello EEmy contract is ending soon and I won’t renew it again with EE because they increased the bill without warning the customersi have never get a deal from them even if I am with them (EE) since 2015 it’s waste of money 

Haron- by • Visitor
  • 394 Views
  • 2 replies
  • 2 Helpful

Phone bill

My bill is increasing and I want to cancel my contract if I don’t get offered a better deal

Jme4 by • Visitor
  • 381 Views
  • 2 replies
  • 3 Helpful

Spend cap zero, still getting charges

My friend has a zero spend cap and a premium number bar, he assumed his bill was always the same and never checked, but went through it yesterday and found that he was being charged for using a parking service via sms. Its only 15p a go but he assume...

DoctorBlue52 by • Established Contributor
  • 1962 Views
  • 2 replies
  • 0 Helpful

Other network on bill

I recently got itemised billing and have recently noticed someone I call frequently, who I know to be on EE, sometimes shows as EE but sometimes shows as ‘other network’.purely out of curiosity, does anyone know why that is?

DdoubleE by • Visitor
  • 420 Views
  • 2 replies
  • 0 Helpful

Direct Debit Payment Failed.

I made direct debit payment through my card this morning. But it says that payment failed. But I have enough credits in the cards. Does anybody know the reason and way to rectify?Thanks in advance.

Chumith1 by • Visitor
  • 402 Views
  • 1 replies
  • 2 Helpful

Payment made but unrecognised

I’ve just recent payed my phone bill and on the app + website, it is stating that I haven’t made the payment at all, I was just wondering if anyone knew how I could get some help or try to resolve this matter, thank you in advance 

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