Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Turned down by EE with credit score of 988\1000

Can anyone from EEs credit referral team explain why I was turned down for a contract with EE despite having a score of 988/1000 with with clearscore(Equifax) My old Sony phone has finally broken. Anyway because of this I thought I would switch to EE...

Pending payment

Hi, i did up-gradation of my contract from iphone 12 to iphone 14 pro max and tried to pay the early up-gradation and upfront from my one credit card but the issue was that the money was deducted from my credit card account and my EE up-gradation ord...

Unable to Upgrade

HiMy contract ran out on the 6th September. Have I now missed my upgrade? I really hope not but how am I charged if I missed it?Thanks

Resolved! Can I have full call list for my contract phone please?

Resolved! Trying to cancel my "Add-ons Unlimited Data Pass"since July??

Trying to cancel my "Add-ons Unlimited Data Pass"since July??Help please? I cannot afford it.

Upgrade costing more

I have 4 phone plans with EE. With one I can upgrade now however it’s 80 pound per month for the deal I want. However if I add an additional plan it’s only 64. Can I cancel this contract and just do another additional one to get the cheaper price.

Upgrade Anytime - how much to keep the old phone?

Hi there,would like to upgrade on Upgrade Anytime but would like to keep my old phone. How much is it for the iPhone 13 Pro? Previously on Annual Upgrade, they gave a price on how much handsets were to keep / if they were broken. cheers!

Pre-Ordering The iPhone 14 Pro Max

I am currently on a sim only plan, I want to upgrade to the iPhone 14 Pro Max, and get an additional line with the same phone. I want to upgrade to £30.00 upfront, £81.00 a month, 125gb of data. And get an additional line, with the same phone, which ...

Resolved! Block Payment

Evening . i am looking to upgrade and am wondering if once i receive the phone i can make a lump payment of a few hundred quid against my bill ? Not to pay it off in one go but say £300 please advise if possible Thanks !

Resolved! My bill

I need go get up to date with my bill