Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrading to next iPhone..Do i have to get a new watch too or can i use current

Applied for iPhone 14 pro max and saparatr only sim contract as well

I applied for 14pro max and only sim contract saprate but I didn’t get any information

Contracts

Can I sign a contract over to my son?

Watch

I have finished paying for my watch and just want to pay sim only

Severely disabled uncle bought a contract phone in-store. Unable to return it.

Hello everyone,Before I start, I don't think anyone is to blame in this situation.Today my uncle visited an EE store to inquire about getting a repair done on a feature phone he's had on contract for a couple of years. While in-store, he ended up tak...

Resolved! Contract

My contract is due for renewal. Can I just keep my current phone and have a sim only? I want to reduce costs monthly

NHS discount no taken off

I rang up and gave the code for the NHS discount off my bill however this has not been applied. do I need to ring to get this sorted?thank you

Resolved! I want to set up a direct debit

Bill

Can I please make a promise that I’ll pay my bill on the 15th and get my service back on? I really need

Phone bill

My contract with my phone is £57 a month for the standard charge but it states that it’s £62.29. Wanted to know why it’s charging that price instead of the £57.