Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Anytime Upgrade issue

I have just paid £230 for an anytime Upgrade which has gone through, but when the payment went through, I was just redirected back to the Upgrade page and have received no confirmation via email. Can anyone help?

New promotion

Hi there, does anyone have an idea on particular promotion calls from EE? Are those scams? Like I have been offered one with 30 percent off from my current bills, I doubt this is legit. I also shared informations with them, what should I do now? The ...

Mis sold contract

Hi,I have been mislead and sold a contract for a tablet I did not want, I was told this was free but now paying £11.70 per month.I don't want this and I have seen a number of posts about this; has anyone been successful in getting this resolved?

Ee phone And broadband

I’ve been with EE for many years . And recently joined EE broadband. The gay why I was dealing about broadband said he was gonna give me 10% off of my phone bill (which is £60 now) but the last bill came £60 I’m afraid. Could you please tell why it h...

Resolved! Bills

I got charged for my bill but it says I still need to make a payment, I refuse to pay it again as the money has been taken out of my account, how do I resolve this?

Upfront costs

Hello all,I hope you are well. I took out a contract for a device and it has arrived today and after looking at my first bill it is saying that it has been paid already, no money has been taken. My upfront cost was roughly the amount of the first bil...

Resolved! Lost found after new contract

24 hours after entering new contract I found lost phone can I cancel contract

Upgrade

I was offered a free upgrade but I keep on being sent to the register you EE accounts. I have one account, my mobile and that is already on there. I cannot get passed this page.

Resolved! Upgrade first bill

So I recently upgraded, I was not expecting the £160 bill, which I can’t afford all at once, but now me and my girlfriend have both been cut off! Is there no way I can pay a bit off to get my service back, I intend to pay it, it’s just recently I’ve ...

Contracts & Billing

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