Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Account

I’ve got an agreement with you to pay remaining bill on the 24th of this month and I got told last week that our services would stay on , but you have turned them off .

Sudden charges

I’ve lived on the Isle of Man for almost 5 years now and been with EE the whole time with no extra charges as it was a free destination. However have now received a text saying I will be paying an extra £2.29 a day! When did EE decide that IOM was no...

Resolved! Sim only

Hello, I'd like to see how much it would cost to end my contract on my mobile phone and go sim only

Resolved! Bill

Hi - my bill this month has been £6 more than normal. Why would this be?

The account is closed, and I'm in abroad, how to check my bills?

I went back to my home country in March 2020 due to the COVID-19, and I remembered EE still deducted my fees every month during the rest months of that year. And I was trying to log in my account on app today, it shows my account has been closed and ...

Resolved! Cr4 1ej

as of April 21, 2023, I am not renewing the contract for the number ********. from this date, please turn off my number. [mod edit: please don't post personal details on the forum]

Network suspension

Hello, both of my mobiles numbers have been suspended following a payment needed. However, I have checked my bank account and you took a payment of over £60 at the start of April. Please can someone get me account up and running again.I cannot call, ...

Resolved! Re: copy of bills

How ?

Monthly Bill... being charged twice

Monthly bill is incorrect...been charged twice

contract length

I have a 24m business' contract that I'm 3 months into. it says in there started December 2022 and ends December 2023. how is it only for 1 year when its meant to be for 2. can anyone please elaborate ?