Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Inquire refund

Hi, I just want to know my refund is it back to my bank account yet ?I already check my account.(I was order 2 sim card online on 29-April-2023, order cancel on 2-May-2023 . Because I already but it in EE retail store, your employee help me cancel t...

Resolved! Upgrade

Hi just want to enquire when I can upgrade my phone

Resolved! Re: Will inclusive EU roaming end when I move to 30 day rolling contract

HiMy 24 month sim only plan comes to an end in June and was taken out before 7 July 2021 ,which will automatically go onto a 30 day rolling plan. Do i still get free roaming in europe and still keep the same data allowance as per contract ?

Can EE cancel a text payment i get charged for every month from Apple

Resolved! I can't renew my plan

Hello, I need help, on 21.05 my 24 month contract ends.And I keep seeing a message that the update on my account is not yet possible.There are 3 days left, so when can I renew my contract?I need a phone and internet at work, I can't afford even one d...

I was over charge last month but yed to get the promised refund

Resolved! Changing to sin only contract -can I keep my number?

I'm thinking of changing to a SIM only contract-if I do this can I keep my phone number?

Re: I need to speak to customer service about my biils

My number is ************ I would like to know too expensive . [mod edit: personal details removed from the forum]

Error in Bill

Hi, I just got an upgrade for £39 a month contract and today on my first bill they have charged me £800 for the device.

Throttle speeds on unlimited max speed contract

So I recently upgraded my contract to faster speeds, my connection is perfect to the antenna but I've seen I'm being throttled again like before going from over 140mbps to less than 35 which is ridiculous. I've ran everything in most forums and conta...