Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancel contract

Hi would like to cancel contract immediately. My contract finished 05/11/2022. I have been trying to contact you for some time on 150 with no success. My son is now helping me with this chat as I am not the best at texting. I have also been to my loc...

Not received SIM card but getting charged

I have received bill by post so EE obviously have my address.Haven't sent my SIM card and I have no mobile service

My account says thanks for upgrading but I haven’t upgraded

I’m really confused. Just logged I to my app and I’ve got a message on the screen that says thanks for upgrading but I haven’t. Is this an EE mistake?

Wrong plan and sim not delivered

Hello , i setup 2 contracts over a week ago. One for my existing sim and I ordered a sim for my son. I was meant to have 10gb but it says 2gb?! Which has run out nearly. Also my sons sim has still not arrived! Please call me on xxxxxxxxxxx. Thanks [M...

Resolved! Hello good afternoon please i need cancel my contract withee because change of.

Where is my refund

I recently upgraded, and paid the early upgrade fee , but then as that phone was not in stock , cancelled that upgrade, and reordered another . Thus been charged £209 odd 2x for the pleasure of doing so . and haven’t even got the new phone .

Upgrade

I was looking to upgrade my phone on the app this morning. The iPhone 14pro is advertised at £52 per month (was£64) when I called the advisor had no record of this deal and couldn’t match it. Can you check this for me please? Also I have a bluelight ...

Bill

Hi can I do a promise to pay for the 29th December please

Resolved! Paying a bill - difficulty

Hi trying to pay a bill for my son but I’m unable to. I’ve paid one sons bill but not able to pay the other one’s please assistThanks

Resolved! Payment

Hi. Payment for my mobile has came off twice, I paid through the app and then it has been taken from my account. Can I request a refund for one payment back?