Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15477 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25650 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 52576 Views
  • 55 replies
  • 13 Helpful

Extra charges

Upgraded 4 of my contracts. Then get an extra 150 charge I ring up days ago they say this was an accident??they will sort it yet the extra charge is still there and today is my bill day and they try take the extra 150 still? 10 years loyalty for what...

JOKER2K11 by Investigator
  • 396 Views
  • 7 replies
  • 1 Helpful

Hi

Hi i want make a paymant ANd i dont know HOw to do

Lvy86 by Visitor
  • 261 Views
  • 1 replies
  • 0 Helpful

Charged again for £30 initial phone fee

HelloThe fee you need to pay to begin your contract and get your phone has been added to my first bill so instead of being charged £53 I’ve been charged £83. Could someone please help?Thanks!

Joedene by Visitor
  • 432 Views
  • 1 replies
  • 0 Helpful

Upgrade

Im trying to upgrade my phone online but its telling me im not the account holder which i am obviously thought it would be so simple to do !! 

Resolved! Cancelling contract

My contract is up on 24th December, when would I need to contact EE to cancel?  Had two lines with EE for a lot of years but can get better contract  with another provider, EE looking £28 more a month for same phone elsewhere plus an upfront fee

Hi

Hi there, I'm Dolca Email address: xxxxxxxxxxxxxxxx   My phone number it's: xxxxxxxxxxx I pay my bill 100.40 pounds on 7.11.22 , i receive the mail with the confirmation and the money we're taken out from my bank account and in your website looks li...

Screenshot_20221109-222105.jpg Screenshot_20221109-221909_Yahoo Mail.jpg Screenshot_20221109-221854_Yahoo Mail.jpg
Ioan96 by Visitor
  • 287 Views
  • 1 replies
  • 0 Helpful

Ee discount

I had a discount of 20% on my account. I've upgraded a year into my contract. I've been led to believe it's been taken off. I've had this for a number of years. Can it be put back on? My wife had joined ee perks so will a code from there work?

Talubhi80 by Investigator
  • 281 Views
  • 1 replies
  • 0 Helpful