Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bills problem.

Hi

Upgrade

I need iphone 14pro max because My phone was damaged.please i need mobile.and i am regularly paying my bills. So please dee my paying history.

Hi

Hello thereAm just want to ask how to check my details contrat on EE

Bill is wrong amount

My contract is 9.99 a month yes ?

Bills - d'loaded Sept; Oct; Nov:2022 but cannot d'load Jun; Jul; Aug:2022

I tried this on my Macbook, running Safari. Unfortunately, after the second download hitting the download button did not start the next download.At one stage, a message popped up advising, '....we are working on the problem..... I logged out and back...

Payments

Can’t pay my bill on my usual date can’t pay it till the end of the month what can I do ?

Resolved! Upgrade any time

Hi anyone done the upgrade any time and can tell me more about it? Worth it?

Unknown charges on mobile bill

On my mobile bill I was shocked to see extra charges for £220.37. This was 6 amounts o £36. 45. I phoned EE and was told they were purchases made on my mobile. I didn’t even know you could do this. They were made through a company called foot Locker....

Switching from personal account to business account

I would like to switch from a personal account to a business account. My contract has ended and I'm due an upgrade but would like to do this upgrade with a business account. I cannot call during the day, so can I do this online somewhere? Many thanks...

Upgrade early

Please reply to me on ***************** I need a early upgrade has my phone is completely finished but I can't afford the upgrade money I've been a customer for so many years now can you please help me to get a earlier upgrade please [mod edit: ...