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Ess device

Yeti1963
Visitor

‎05-07-2023 03:31 PM

Just had my latest bill. Thought it was a bit high so went on app to check and found im paying £39 a month for ess device something I never signed for and wasn’t told about in store. As a family we have been with ee for many years and I feel very let down by this under hand selling tactic. I notice from the chat I’m not the only one with this problem. Absolutely disgusted!

0 Helpful
2 REPLIES 2
James_B
EE Community Support Team

‎05-07-2023 06:03 PM

Hi @Yeti1963,

Welcome to the EE Community. 🙂

If you're being billed for a product you haven't received, please get in touch with Customer Care so a member of the team can help.

Thanks

James

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to James_B

‎05-07-2023 06:25 PM

Sounds  more like OP is being billed for a product he never ordered.

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