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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 63678 Views
  • 69 replies
  • 14 Helpful

Bill

I have been trying to see my bill but it won’t show me please can you tell me why my bill is £74 

Upgrade

Hi  I was hoping somone could help. I’m on a sim only contract that I started after a call from you guys. I was told when I started it that I would be able to upgrade to a device after a few months. It’s well gone that time now and it’s just telling...

Upgrade

I am overdue an upgrade however the contract prices for a new phone are greater that competitors. I’ve been with ee for 20 years and there seems to be very little loyalty incentives. 

vcun by • Visitor
  • 400 Views
  • 1 replies
  • 2 Helpful

Resolved! Change contract

My 24 mouth contract ends 1st June. I am looking to cancel to a sim only plan. on the internet it says I can upgrade or change to a sim only plane 45 days before my plan ends. But will I get extra charges or will it just start on my new sim only pric...

Peter226 by • Visitor
  • 899 Views
  • 1 replies
  • 2 Helpful

Apple Music

I had a free 6 month trial for Apple Music , I cancelled it 4 days before it renewed and I’d have to start paying for it yet I’ve been charged and it’s been added to my account , how do I go about getting this refunded , I can see how to cancel it vi...

Vix20 by • Visitor
  • 478 Views
  • 1 replies
  • 1 Helpful
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