Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Mis sold conteact in EE store

I went into an EE store for an upgrade and was sold one of the highest price plans having being told it was a good deal. I was distracted with my child and the sales person didnt show me any other price plans saying there wasn't anything cheaper. The...

How to check my bill

Cancel my contract

How to cancel when can't get to dpeak to ee

Resolved! What is boku its charging me over £100 ive never heard of it

Resolved! Account suspended

How can i get my account unsuspended

Unlimited Data Add On

I recently paid £40 for an unlimited data add on (it expires on 15 June). I have a 5gb monthly data contract (paying via DD), so paid for an unlimited data add on during my holidays in order that I did not run out of data - also preserving my contra...

Bill price changed for next month

I logged onto my EE bills and a message on screen says that my bill next month will be more than normal, it doesn’t say why, and I have no extra charges, so what’s going on?

Complain

Dear [EE Company], I am writing to bring to your attention an issue with my recent bill. As per our agreement, I agreed to pay £74.10 monthly for my mobile phone service. However, I have noticed that you have charged me £84.77 instead. I would apprec...

how much cost price and course months

Hi good afternoon.. I'm deaf and my name xxxxxx xxxxxxx....and so I want know about that for upload get new phone name samsung 21F how much cost price and course months what have do?. Let me know [Mod edit: Please do not post personal information o...

I would like a sim card deal

I'm just wondering if I am entitled to a sim card only deal