Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Upgrading from sim only

Hi! I'm currently at the end of my contract and I am considering switching to a sim only deal. I have a friends and family discount on my account so first question is will I keep this discount? Secondly, I've been told that lets say my phone breaks a...

Resolved! Visiting Pakistan, using phone and whatsapp from there

Hello, I have a smartphone (Android) and and EE plan. I pay £20.54 direct debit monthly. I use it for making calls and using internet annd whatsapp on my smartphone. I live in England. In July 2022, I will go to Pakistan for about 5 weeks. I want to ...

Resolved! Credit Check

New contract has taken payment and sent me an email to confirm order and says wait for delivery update. Can I still be declined the contract?

Unknown spend

£40 spend appeared on my bill, I think it’s a charity donation but I’ve forgotten what. Bill has no further detail. Standard help suggest there should be a 5 digit code that should have more detail but it’s not there. Any suggestions

Plan ending on first day?

Hi I am a brand new customer to EE, I just received my new phone and unlimited data package, it only took a day to arrive, however I am really confused after signing into my new EE account, I have just discovered it says my plan ends today, how can ...

End of tablet payments

I had bought a tablet during my last phone update, could you inform as to when the payments end. Thanks

Can I get a copy of my contract if mine gets lost?

Using phone in USA

If I send a text or leave my data on in USA with no credit in my ee account will I get charged for this?(I don’t intend on using data over there but if I were to leave it on be accident can they charge me if I have no credit) Or will the text/data ju...

Upgrades

Me & my partner both due an upgrade & his phone is under my account. Explained to multiple advisors that I am now on maternity leave so need to drastically reduce our bills. I have been with ee 13x years & they were not willing to budge with the mont...

how do i pay my bill

Im trying to pay my phone bill but the app and website are down, its telling me to text a number but ive been cut off, so cannot do this please help