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EE abuse customers

zainebf
Visitor

No idea how you've been overcharging me, your complaint resolution skills are appalling, rather than looking through the account and speaking to me like a human being your staff belittled me forgot to put me on hold and started derogatively speaking about me. Refused to listen to my concerns and even though I have flagged support on my account chose to ignore and abuse me further. Disgusting company.

2 REPLIES 2
Chris_B
Grand Master
Grand Master

@zainebf  Have you looked at your bill breakdown to see why ?  

Christopher_G
EE Community Support Team

Hi @zainebf 

Welcome to the community.

I'm really sorry to hear of this experience that you've had with our customer service team. I've sent you a private message so that I can get a bit more information from you.

Could you take a look and get back to me please?

Chris