Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Netflix still working without payment

I left ee a couple of months ago, I cancelled my Netflix perk and removed the £9 upgrade. Somehow Netflix is still active, I'm not being charged because I had no previous payment method apart from it being added onto my bill. How is my Netflix accoun...

I want to activate my spend cap

Hello, I'm out of the UK, I want to put my spend cap, and the system doesn't work

Invoice

Hi I’ve not been receiving my invoices which I need for accountant?

Stolen phone

My phone was stolen about a week ago and it was not insured. I have received the SIM but I am not able to receive a replacement phone. Is it possible to start a contract for just a phone with no SIM?Thank you!

Resolved! Viewing my Bill

For 2 months now following receipt of my usual monthly text message to indicate our bill is ready, I am unable to view the bill. In early September following a call to EE customer service about 2 days later the bill was viewable. During September I...

Hard Search

I had to change from Plusnet to EE which was fine but on checking Clear Score found that BT/EE had done a hard search without my permission on my credit rating. This has caused the rating to drop and I am furious. I have a high credit rating and to ...

Super High EE Device (iPhone) Costs?

Can anyone explain this please? Is it common for EE to not offer good deals to existing customers once their contracts end? And is it intentional to mark up the price of older iPhones despite newer models being released?So for context, I was with EE ...

Contract Upgrage

Hi im wondering if anyone knows if my Double Data through BT on my current SIM will carry over if I upgrade the contract on it. Im looking to go from 100GB to 200GB. Thanks

My bill

Why my EE app not letting me see what my mouth bill is

Problem with updating my billing address

Hello everyone, my name is Chris. I seem be having a problem updating my billing address. As part of the security each time i try to update my address a code is sent by “text” to my phone. But once i exit the screen to get the code, I can’t get back ...