Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59747 Views
  • 69 replies
  • 14 Helpful

itemised billing, error please try again later.

COULD someone please help me as i have complaned to EE AND NOTHING is being done I have itemisised billing, i can see on going itemised billing 2-3 hours after calls or texts were made.I have two phones, one account it shows, the other phone account,...

hay131 by Visitor
  • 359 Views
  • 1 replies
  • 0 Helpful

Resolved! Difficult to leave ee

It shouldn't be this difficult to leave ee. Unable to cancel on the app. Tried doing the live chat but told they cannot do it and was told to txt a number for info which just directed me back to the website to cancel. I've been on hold for over 30 mi...

First bill cheaper then thought

Hi so i have looked at my first bill and it's saying £59 but when I got the contact they said it would be £74 if my bill correct for the first one or not? Will it go up to 74 every month after ? 

Mhogg325 by Visitor
  • 313 Views
  • 1 replies
  • 0 Helpful

EE Add-ons - £12 a month

Hey,I’m approaching the end of my current contract so I thought I’d log into My EE and see how much longer I’ve got to go. During my exploring of my account page I noticed that in the Add-ons section I have an add-on listed as “£12.00 with the text £...

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UnluckyXIII by Established Contributor
  • 284 Views
  • 1 replies
  • 0 Helpful

No phone line to call out

Why is my phone line been turned off and I can’t make calls out today I have payed my bill so what is going on ? I have had a few important calls to make today 

magreduk by Visitor
  • 257 Views
  • 1 replies
  • 1 Helpful