Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 64155 Views
  • 69 replies
  • 14 Helpful

Leaving EE at the end of the contract

Hi,  I'm at the end of a 24 month contract, contract is ending on 9th of December. Last payment of the contract is due at 19th of November, but I can upgrade free of charge now. As I'm going to leave EE anyway, I'm wondering when can I request pac co...

Bart12341 by Investigator
  • 1185 Views
  • 3 replies
  • 0 Helpful

upgrade

i have upgraded from a monthly contract to a sim only deal , my current plan end on the 4th December and my new plan starts on the 5th , however on my confirmation email of my upgrade is says the bill date will be 30th November but i will still be in...

Resolved! Paying my bill

I have 2 or 3 units that out of contract yet I am still being charged for them, why?.

Jorge81 by Visitor
  • 464 Views
  • 2 replies
  • 1 Helpful

Hi

hi I want to take out another contract phone please would I be able to 

Payment queries

My payment date is normally the end of the month,why was a part payment taken today ?13/11/2023.Yvonne Williams 

Yyy3 by Visitor
  • 346 Views
  • 1 replies
  • 0 Helpful

Overdue amount £0.00

I've just paid my bill and received an email receipt. When I go to set up a direct debit online, I get a notification that there's an overdue amount of £0.00 and I can't set up a direct debit until the bill is paid. When I go to pay the bill nothing ...