Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61337 Views
  • 69 replies
  • 14 Helpful

Issues updating

I’ve been offered an upgrade, I thought I purchased but didn’t receive any confirmation and now I’m lock out from upgrading? 

J94619 by Investigator
  • 697 Views
  • 9 replies
  • 0 Helpful

International Charge

I made a phone call to a US number as my website was down and it needed fixed. The phonecall was roughly two hours. I have just seen that I will be charged £500 for this. I did not know I would be charged, it didn't say on the phone call at any point...

Hjhj by Visitor
  • 406 Views
  • 1 replies
  • 0 Helpful

Nektaria

I would like to know I have two pay as u go SIM cards and I would like to know if I can turn both SIM cards in a contract for me and my husband on one bill can that be done 

Thinking of Cancelling my Plan

Hi I'm thinking of cancelling my SIM plan as I have recently changed provider due to connectivity issues in my area as I use the SIM as a 4g connection.. I pay £28 a month for the SIM card I was wondering how to cancel and how much it would be to lea...

Account Billing - Bill jumped from 53.50 to 61

Hi there everyone, I haven't really checked my bills but now I see that my original contract which was a iPhone 14 Essentials 125GB at 77 quid a month with F&F discount, billed at 53.50, has jumped since March to 61ish and I don't understand why. Bef...

Screenshot 2023-11-12 at 22.01.05.png
L4993RZ by Explorer
  • 520 Views
  • 4 replies
  • 3 Helpful

Leaving EE at the end of the contract

Hi,  I'm at the end of a 24 month contract, contract is ending on 9th of December. Last payment of the contract is due at 19th of November, but I can upgrade free of charge now. As I'm going to leave EE anyway, I'm wondering when can I request pac co...

Bart12341 by Investigator
  • 1120 Views
  • 3 replies
  • 0 Helpful