Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

why doesn't it return to full access?

ID CORRELATION - ALREADY TRIED BOKU

I HAD A FITNESS SUBSCRIPTION FROM GOOGLE PAY THAT I PAID FOR THROUGH MY PHONE, IT WAS A 3 MONTH SUBSCRIPTION THAT I CANCELLED AND HAVE PROOF OF THIS BUT I AM CHARGED EVERY 3 MONTHS. I CAN SEE IT IS CANCELLED, I TRIED FINDING ID CORRELATION THROUGH BO...

Monthly charge higher than agreed

I ordered a new device online and it was meant to be delivered within 48 hours as there were no indications it was out of stock. It didn't arrive but that is not really an issue. Took around 8 to 10 days to de delivered The issue I have is that when...

Upgrades

Hi, I am not sure how the process works as just been with EE for a year.I normally when the new iPhone comes out I pre order every year and use to trade in my device. How does it work for EE? I will probs have about £650 left to pay. Do I pre order o...

My bill

Hi i am in turkey & have been connected to there wi-fi so why have you charged me extra charges

Cancel sim only

Hi all I recently added a SIM card to my wife’s phone and I can gift her data etc but since last Friday she can’t get a signal at her work place but her old provider she could . I have asked to cancel this contract as it’s within the 14day period but...

Re: HY IS IT SO DIFFICULT TO CONTACT EE ONLINE?

Hi i have an account and I chatted to a support person a couple of weeks ago re my phone etc. He said he would make a note on my file. Now I can’t find a chat option. I don’t want to sing up for another 24 months either. HELP! Please!

Scammed by fake caller and EE closed my account??

Hoping someone can help!!TLDR: I was scammed by someone pretending to be from EE. I called EE right after so they are aware. Now my account has been closed and I can’t phone EE to sort it out as I don’t have a network. How am I meant to contact EE to...

Cancelling my EE Phone Sim Contract

Hello, I want to cancel my sim contract with EE. I have recently travelled to Saudi Arabia and was wondering if there was any way of contacting EE except by calling them on a phone number as the international charges are very high. I researched about...

Resolved! Upgrade

So Ive tried upgrading from contract to SIM only but its still saying i have an upgrade available. What should I do?