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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 62771 Views
  • 69 replies
  • 14 Helpful

Upgrade

Hi, may be a silly question but normally when i have upgraded in the past the new plan starts within 12-24 hours. Has this changed or is does it start when the phone arrives? Thanking you in advance 

Chigzz by • Investigator
  • 1098 Views
  • 6 replies
  • 0 Helpful

Resolved! shared broadband hub

hi  everyone .. ok so i have a mobile account with ee and also a shared broadband hub thing which i no longer use  and want to cancel .does any one know how to cancel this ....

Zeus47 by • Investigator
  • 686 Views
  • 6 replies
  • 1 Helpful

Advisors failed to help

Called today and had an advisor say I wouldn’t need to pay an upgrade fee asked multiple times if it was correct, said I’d call back once I decided which phone called back 15 minutes later and the new advisor says I have to pay £202 . The team leader...

Resolved! Account name incorrect

Just recently switched my account over into my name which meant opening a new account over the phone. The person I was speaking to somehow misspelt my name (Harry) even after asking me to spell it out for them. Just posting on here if there’s any way...

Harry903 by • Visitor
  • 885 Views
  • 1 replies
  • 1 Helpful

Increase in charged

I have a sim only card and EE have doubled my payments without any agreement from me (or not that I am unaware) it looks like my contract has ended and they have just started a new one, no email or phone call.  Can they do this? It has gone from £10....

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