Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Early Termination

Hi, due to transfer to outside of Europe (will be back to Japan), I need to early termination the contract, even still remaining 12 month for me and 18 month for my wife. Do you know how to early termination. Of course, I will pay the all penalty fe...

Resolved! Final bill

HiI'm about to terminate my contract early . I understand there will be charges and I have always paid by direct debit. How will I receive my final bill, will it be through direct debit still?

Sim only

are there any fees for cancelling a sim only contract

Resolved! Freeze subscribtion

Can I freeze my subscription?

Resolved! Direct debit

How do l update my direct debit my previous card details have expired because l replaced my bank card

Change no.

Hello there! ,I would like to give permission to change a number under name Tania her date of birth is 01/07/1962 It was her number I used to be paying her bills as I am now in Iraq, It cost a lot of money to call you last week I tried twice to pas...

Resolved! Would like to know when my contract ends?

No network

So few days ago I phoned 150 to top my phone up with voucher to be directed to a agent who then convinced me to take a sim only contract for my self and added my child on it. Brilliant at time but I was in a shop unable to pay my transaction as my ph...

Resolved! Contract

When did my contract end

Resolved! Itemised Billing

I need to find a number I rang over a month ago on itemised billing. How do I get hold of an itemised bill?? Cheers