Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Viewing my Bill

For 2 months now following receipt of my usual monthly text message to indicate our bill is ready, I am unable to view the bill. In early September following a call to EE customer service about 2 days later the bill was viewable. During September I...

Hard Search

I had to change from Plusnet to EE which was fine but on checking Clear Score found that BT/EE had done a hard search without my permission on my credit rating. This has caused the rating to drop and I am furious. I have a high credit rating and to ...

Super High EE Device (iPhone) Costs?

Can anyone explain this please? Is it common for EE to not offer good deals to existing customers once their contracts end? And is it intentional to mark up the price of older iPhones despite newer models being released?So for context, I was with EE ...

Contract Upgrage

Hi im wondering if anyone knows if my Double Data through BT on my current SIM will carry over if I upgrade the contract on it. Im looking to go from 100GB to 200GB. Thanks

My bill

Why my EE app not letting me see what my mouth bill is

Problem with updating my billing address

Hello everyone, my name is Chris. I seem be having a problem updating my billing address. As part of the security each time i try to update my address a code is sent by “text” to my phone. But once i exit the screen to get the code, I can’t get back ...

Call centre waiting times for help?!

I’m unable to get through, I’ve waited over an hour twice after calling twice and had to give up and dump the calls as I actually have other stuff to do believe it or not!. I can’t waste anymore hours of my life trying to get some help with my Apple ...

Resolved! Can EE access my old number

Please move this to the correct section if I am in the wrong one. Thank you I ended my contract with EE when it came to and end at the beginning of this year, but on an account i needed access to which has security, it sends a security code to my EE ...

Resolved! Billing

I’ve got 2 contracts on my ee app and I don’t use one but I’m getting charged for it does anyone know how I can cancel it

Issue

Dear EE Phones Team, I hope this email finds you well. I am writing to bring to your attention an issue with my phone contract that I recently signed, which promised a 20GB data allowance upon getting a broadband connection. However, upon receiving ...