Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Scammed byEE

EE have put me on a 24 month plan without my permission I live in the Philippines 6 months of the year so why would I sign up for a plan

Spend cap

How do I change my spend cap I’m in USA and can’t use my phone

Resolved! Bill payer

Unfortunately, although I am the the bill payer and main account holder I cannot get access to the other lines linked to my account or make updates. How can I relink my number as bill payer?

Resolved! EE contract

I’ve contact EE on 5/12/2023 to end my contract why haven’t I received an email confirmation regarding this and they took the full payment out it my account?

Re: Billing

Why is my bill still 238 when my contract ended on the 13 December and I only upgraded 1 phone

Resolved! 5Gb pay monthly essentials offer £9.10, account info shows £13?

Yesterday I rang EE to switch from pay as you go SIM only to the current 30% off SIM only offer for 5Gb Essentials, 24 months shown costing £9.10 per month on the EE website (I have a screenshot). The Ts&Cs were shown on a weblink during the switch p...

Resolved! Delay bill

Delay bill

Resolved! Calls abroad

I rang a number in Turkey (I meant to use WhatsApp but called on mobile in error 臘‍) as soon as I realised I cut the call after a couple of seconds. The call wasn't answered but I have been charged £3.91....is this correct?

Dont join

Worst provider I ever used regret the day I joined. Scammed and held into a contract, overcharged for 2 years, stupid stupid .mistake of thinking they would be better and now scammed into another incorrect contract.

Billing amount

Hi, I received a pay monthly sim a couple of weeks ago. My monthly total should be £27 per month. This month I am being charged £76, and when I try and link my EE phone number to my EE account, a random account number appears. I have no clue as to wh...