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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13898 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24599 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49087 Views
  • 55 replies
  • 13 Helpful

Lost a job and now struggle with my bills

Some time before I lost my job I purchased data sim which I dont need now as Im not in work and it only drags me down as I already struggle a lot with my money. Can this be canceled? The contract started few months ago.Many thanks for help

Rodney8 by • Explorer
  • 921 Views
  • 3 replies
  • 0 Helpful

Resolved! Starting a different plan

My contract has ended and I would like to change my plan but there’s no obvious way of doing so. Any indications would be great.

ItzElite by • Explorer
  • 272 Views
  • 1 replies
  • 0 Helpful

Resolved! Upgrade

Hi, I am 2 years out if contract and want to upgrade but I don’t seem to have any offers available every phone has an upfront cost also 

Overdue Payment and Refund

Hello. I had a Pay Monthly and Sim Plan signed for, but I opted for cancellation within 2-3 days part of the cooling off period. My return has already been processed and account closed. However, it says I have an overdue payment of £55 which to me it...

Mansur4 by • Visitor
  • 364 Views
  • 1 replies
  • 0 Helpful

Resolved! Multi line discount

Looking for some insight hopefully, I have 3 existing numbers on my 1 account (wife, son and myself) all plans are now out of contract so have flexibility to either stay/renew with EE or migrate to different network provider with a more competitive o...

B8RYA by • Visitor
  • 566 Views
  • 1 replies
  • 2 Helpful

Resolved! Upgrade

How do I access live chat to talk about upgrading from payg to contact to keep the same number 

Contract

Hello. I got 2 active plans.  One contract is finished now. I want to close it, but i want to swap phone numbers. Is it possible?

Switching to SIM only

Hi, Ive had this contract since June 2021, & apparently I can upgrade anytime, but I’d like to switch to a SIM only contract as I really can’t afford the £83 contract now.What SIM only contracts are there available to me?Thanks,Mary Matthewson 

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