Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! End of Contract

My contract ended November 2023. I paid the bill for that month. I was told that I would not pay anything else as I wanted to cancel. Why am I still being charged and why hasn't it been cancelled?

Re: Blocking 0843 numbers

I have the same issue. I am being charged by these numbers even though they are missed calls.I complained in Jan 2022 and had a hard time convincing ee that I hadn't made the calls.I got them to put a bar on 3rd party services and £0 spend limit.It h...

Terrible customer service

I sent a phone back before Christmas for an upgrade on the 27th of December I received a message to say they had received my old phone and to enjoy my new one…… this month I received a charge of £275 for a phone not received.. I have spoken to 4 cust...

Claire - Hull

Hi, I recently upgraded my phone today over EE’s phone line and was connected to Claire in Hull. Claire helped me sort my new phone upgrade out and was very kind and caring towards getting me the best deals and phone to suit my needs. We had a few e...

Resolved! Leftover contract bill payments

Is there any provision to make one off payment towards your mobile contract bill?I have been able to save enough money to make one off payment to EE for my leftover Mobile contract payments and I wish get rid of monthly direct debit cycles . Bought i...

My phone is cut off can't receive calls either. WHAT'S THIS

Credit score

Hi,i have recently turned 18 and trying to build a credit score, if i was to take out a data plan would this go towards building it up. Already have a phone so can’t do that. If it’s just a data plan will it help me?

Price Increase

I took out a new contract mid February and was made aware the the imminent increase of charges which had resulted in an extra £4 per month. However, E E are still offering the tariff at the pre increase price. Surely if prices need to be increased it...

Resolved! Text Message

Hi from EE, your total charge for ending your contract early for 0xxxxxxxxxxx is £4xxx.x This will show on your final EE bill, find out more here ee.co.uk/leavingus Thanksi never ask to early cancel my contract . I was just checking on my ee account ...

Resolved! Bill

Hi I'm just wondering if there is no card attached to my app for direct debit can they still take my payment or would i have to put my card details In to pay it as had problems with my bank but sorted now so just unsure of what I have to do