Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Billing

Hi could you explain to me why my bill is increasing every month please.

Beware when upgrading on line

I upgraded my wife's phone approximately 2 years ago, And according to EE I mistakenly ordered the new phone as an extra handset iwas completely unaware of this and it wasn't till i looked at a paper bill that I realized that for the last 2 years I h...

bils

Hello . I was on vacation and I don't know what happened to my bills and now my phone doesn't work.

Resolved! Bills

I'm wanting to see my previous bills, where do I look pleas??

Resolved! My contract runs out September when would i be able to upgrade early?

Being charged for an old contract. No comunication from EE

Really unhappy with EE at the moment.I had a slightly large bill the end of 2021. Which was paid off monthly and was informed via phone call that after this was paid my line would be disconnected/closed.I received a threatening letter in the post say...

Resolved! I have a problem with my bill

When one of my pay monthly sims went down to pay as you go, I'd only just started a new tech add-on with that sim which had been removed. Because I hadn't yet started paying for it, I asked for it to be moved over to one of my other currently active...

Resolved! Bill

Hi there I have just been on my online account and just noticed you have that I have a iPhone 13 on contract but I have a iPhone 12 and my bill is meant to be £59 a month but you have been charging me 67.50

Resolved! Changing my bill date

hello, I need to change my bill date to the 01/08/2023 as I won’t be able to pay my bills original date which is towards the end of June

Latest bill

Can someone pls call me about my bill, as your automated service does not work. I have messaged twice this week and no one has called me.