24-02-2024 12:18 PM
Hello, I'm a bit confused. I signed contract for 2 years - sim&phone. Received message that from next month bill will increase. To be honest, that's not fair.
24-02-2024 12:21 PM
Hello @Karolee ,
Welcome to the community,
This happens every year, it is part of your contract and all networks do this, you just have to accept this.
Here, read this, it will explain it all to you:
https://ee.co.uk/help/billing-payments/guide-to-bill/price-increase
This has also been discussed on the Martin Lewis show.
24-02-2024 12:22 PM
No? But you agreed to it when you took out contract. It's the contractual Annual Price Changes on EE
24-02-2024 12:36 PM - edited 24-02-2024 04:01 PM
Hi @Karolee
Thanks for coming to the community.
Each year, we adjust the prices of our products and services in-line with the Consumer Price Index (CPI) rate of inflation, plus 3.9%. For EE and BT customers, their increase this year will be 7.9% (CPI 4.0% + 3.9%).
For full details and a calculator to see the estimated increase will be for you please see the Annual Price Changes on EE | Help | EE that @Schockwave @XRaySpeX have provided 🙂
To help save money of your bill you can register for Airtime Rewards and you get money back every time you shop at selected major retailers.
Full details can be found in our Airtime Rewards, Help page.
Leanne.
24-02-2024 01:53 PM
I also have had this and am now going to struggle as everything else has also gone up! Why do EE add an 3.9% onto inflation? Can anyone explain their reasoning please?
24-02-2024 02:08 PM
Hi @KB1777
Most people will see a few pound added to their monthly bill maximum. If you are going to struggle then I suspect you have bigger issues than this increase with your finances.
If you cannot afford or are struggling then please read here;
https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill
Thanks
24-02-2024 02:17 PM
Hi @KB1777
This annual change helps us manage our increasing operating costs (many of which are increasing above inflation) as well as to cover the significant investments we need to continue giving better products and better value to our customer.
If you're worried about paying the bill please contact us, and we’ll find a solution that works for you.
Leanne.