Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60593 Views
  • 69 replies
  • 14 Helpful

Mobile Account Shut Down Abroad and Cannot Reach EE

I'll start by putting my hands up here and saying I'm at fault for not paying my phone bill - have been meaning to establish direct debits; however, with traveling I would just use the service on 360 to pay monthly.I've been traveling again for the l...

schri0 by Investigator
  • 928 Views
  • 8 replies
  • 1 Helpful

Unjust Billing

Hi, I wish to speak to someone who can help me with this stressful and frustrating situation. I have been an EE customer for many years almost paying £1XX.xx amount per month. but how ridiculous can you be as a company, I settled my Mobile Monthly Co...

DaveD3 by Visitor
  • 367 Views
  • 1 replies
  • 0 Helpful

Pay my bill

I my name is there already. I used to pay my bill on 12/11/2023 by phone call today I notice the service was blocked and asking to pay bill of 72 pounds. I thinking some people don't deserve the job they doing

Ambrozio by Visitor
  • 364 Views
  • 1 replies
  • 0 Helpful

EE account showing as an 'unsecured loan'

Hi, I have 4 lines on my account (all family phones with EE). After an upgrade for one of these lines, it is now showing this upgrade on my credit report as an unsecured laon! This has only appeared since upgrade on that line and only showing that li...

Dmi44 by Explorer
  • 1921 Views
  • 5 replies
  • 5 Helpful