Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Bill

I qas told a credit of 30 pounds would add to this months bill but its not showwing

Resolved! Changing my direct debit date

I would like to change the date of my direct debit

Phone not working service restricted

Phone has been cut off. Need to know why and can we solve it

Resolved! Mobile bill

I was lead to believe if I took a new contract my old one was going to be took over, so I did then I got a bill for 25 which was my old contract then one for 55 for my iPhone 15 plus 45 for the SIM card that I thought was included so I now have a 125...

Sim plan

I've bought a sim plan for 10 pounds, but it didn't give me any data. I had an email saying i should receive a text message, but i haven't. What do i do?

Resolved! Can I upgrade my pay as you go sim to contract ?

Resolved! Maritime charges

HiPlease can someone assist?I'm going on a cruise and would like to know the cost of data add ons for the maritime package but can't find an actual price anywhere on EE's websiteI'm on pay monthly and online chat said that my roam further included be...

Resolved! Re: Hi how i get sim contract without change my number

Yes existing customer of pay as you go sim i want to change it to ee sim contract

Third party bar on my iphone

I have a “third party bar” on my iPhone which stops me entering competitions etc . I have spoken to EE (eventually), and they say that I have not got a bar ! Any explanations or similar situations ?

Billing

I can't find my statement