Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Christmas is coming up and my EE BIll is the last thing on my mind

I have legit got Christmas presents to think about getting and I’m sorry I cannot afford to pay my EE bill because I have Christmas presents to get

£50

Just taken out a new sim with EE having left 02 and have received a bill for £59 - £9 for mobile plan and £50 deposit. I don’t know what the deposit is for or how to get it taken off. I didn’t ask for any add ons just wanted a simple phone plan,phon...

Resolved! Change from contract to pay as you go

Hello, I spoke to CS a month ago about changing my contract to pay as you go and keep my number. They told me my contract will be cancelled on 1 December. I got a text as I normally get every month regarding my bill payments, but nothing about any ...

Contact ended

My contact has ended this month, I had a text to say i was gonna be charged my ridiculous monthly payment still. Even though the contact ended. How do I contact anyone to be able to say I don’t want to pay that much if it’s ended? If that’s possible?

Bill inspite of contract ending.

As of 15 February 2020, all broadband, phone, pay-TV and mobile phone providers are now required to notify customers when their contract is about to expire. This lets customers know that they can start shopping around for a better deal.Both end-of-co...

Resolved! Invoice

Hey im in need of an invoice for a iphone 5s i had with ee a while back. Am i able to get it emailed to me?

Non Trade in charge

Is the non Trade in charge a one off payment?

New SIM only contract to replace phone contract.

If my existing contract runs out on day 10, do I put the new SIM card in on day 10 or day 11?

Leaving

I’ve left EE and this month was supposed to have my last payment however they have taken £6 something instead of £60 something i’m so confused

How to view final bill

I’ve left EE and moved to another provider. The switch was finalised on 30th Nov and I’ve had my usual text today 1st Dec telling me my bill is ready. But I can’t view my bill on my account and I can’t text BILL to 150 as my number is no longer link...

Contracts & Billing

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