Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

ITS NOT JUST ABOUT SELLING PHONES AND PACKAGES!!!

why have a manage tab on your website/app that doesn`t let you access your account, statements, itemised billing??look after your customers, or lose them. You charge enough!! Terrible website!!!!!

Account

billing

my phones been cut off, i got paid today and i tried calling and paying but i cant as my phones been cut off

Resolved! Keeping EE number but changing accounts

My contact ended recently. I’ve been on my mums account for years (multiple subscription account?) but wanted to get my own account in my name. I want to keep my number but stay with EE. How do I go about keeping my number but having it under a diffe...

£21 plan getting billed £24

I have a £21 monthly plan but for some reason my bill is £24.02 a month.Anyone know how that works?Thanks in advance.

can’t afford to pay my monthly contract

I’m on maternity leave and getting only maternity allowance I can’t afford to pay the full price of my monthly contract at this anymore, is there any way I can decrease it till I go back to work?

Document showing all account details

I'm going round in circles with this one and hope someone can help please. I have a cottage in France and because of new regulations in place by the banks I need to give details of my mobile phone subscription in one document. I have taken 4 screen...

Sim only upgrade to phone plan

I've been on a sim only plan for 3 years. I want to upgrade to a phone plan, pre-ordering the s24+. However, when I press upgrade (despite the text saying upgrade your plan or device) it only offers new plans... how do I actually switch to a new phon...

Resolved! Upgrade price difference

Hi i am trying to do an upgrade to s24+ and when I select phone and plan it's saying unlimited data is £30 per month (says used to be £38) But when I get to checkout, it's saying the data plan is £38Any ideas Thanks

Can EE Cancel my contracts without my consent and what happens next

I not sure this is happening but I think it is. I have 3 contracts with EE and 2 add to plans. Unfortunate signal is awful and for the last 5 months EE have been refunding my Plans (not add to plans). However my Bill has not been produced and I was...