Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60587 Views
  • 69 replies
  • 14 Helpful

Bill pay

Hi.  Can you please help me ,  so my monthly payment was 16£ per month.  last month took 21£ and now it’s taken 37£ . What’s the reason? I didn’t change anything? I even can’t change my plan because it’s not enough  gb for one month.  Thank you Kind ...

Lidush by Visitor
  • 349 Views
  • 1 replies
  • 0 Helpful

End of contract

I just spoke with EE my contract finished 2 months ago and they still charging me . The lady she said I have to call up EE to cancel my contract and 30 days notice period ?! So why EE not send me reminder 14 days before my contract ends . Like this t...

Payment is now due on your EE account

Hey, I've had an e-mail from: superfast5gand4gdigita6739450905@truereligionoutlet.org.uk  Which says  I owe money. Here's the text: It appears that we haven't received the £68.07 payment to settle your last bill by the specified pay-by date. Unfortu...

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Lockie85 by Visitor
  • 540 Views
  • 1 replies
  • 0 Helpful

Re: End contract

Hello thereI asked for end my contract and talked to customer service and manager twice and they said it was cancelled but it wasn't and they took my money from direct debit and it was two installment  so could you please refund it in my bank account...

Contract

My contract ended 3/12/23 still paying £73 for phone bill - what do I do to stop it ?

Rachy_51 by Investigator
  • 344 Views
  • 1 replies
  • 0 Helpful

Resolved! Change price plan

I have asked for change price plan for sim data only during 14 days cooling-off period. I was told change will occur in next month. But my sim stop working today and and on my ee a don't have any plan . I call ee and they said current contract has be...

MarcinT by Investigator
  • 604 Views
  • 3 replies
  • 0 Helpful