How to live chat with EE team ?

[tanyaduba]

Hello, I am unable to make a call or text EE. I got my phone and sim today and already the app shows that i owe 178GBP? To make matters worse, I have an sms from EE saying "Hi from EE, your phone usage is higher than usual. If this continues, you may be unable to make calls or text". Yet i only popped the sim into my phone.

i am already regretting moving to EE

[Katie_B]

Hi @tanyaduba. 

Thanks for coming here. 

I am sorry to hear this has happened. 

Are you aware of any out of allowance charges on your account? this should show when you download your bill breakdown.

Katie

[Kimmmmmmmm]

Hi, I’ve received this message today, out of the blue and for no known reason. I’ve renewed my contract with EE recently. It feels like a scam text?   Please can you let me know if you had anything confirmed? Thanks 

[Christopher_G]

Hi @Kimmmmmmmm 

I recommend giving us a call on 150 so that one of our guides can check over your account.

Chris