Taking over contract from ex

[magnolia09]

Hi my ex has my phone contract in their name. It is a sim only contract. I would like to take it over but they are refusing to help me and won’t call EE with me or authorise me to speak with EE. What can I do? It is yet another control tactic in a long list. Thank you for any advice. 

[Chris_B · Accepted solution]

@magnolia09   If your ex is unwilling to help you then unfortunately you can not take over the contract.   You can start a new contract in your name but you’ll have a new number.  You are not responsible for this contract as it’s not in your name.   

[bristolian]

Unfortunately the nature of your relationship with the account holder is irrelevant. It is they who are legally responsible for the phone, and if they want to retain control & ownership they are perfectly entitled to do so.