Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Changing to a sim only

Hi.Can somebody please explain as to why I cannot buy out of my contract and take out a sim only deal and retain my existing number?I have been told that I will have to wait until my contract is within the last 45 days before I have this option unles...

Incorrect invoice

My latest invoice is not correct and I need to discuss it - how do I do that please ?

Resolved! Changing to another acc

So, I want to keep this number, but, I want it transferred to my husbands ee account as he will be taking over payments ? The contract ends 28th of this month ?

Inconsistent data allowances in checkout page and confirmation email

Hi,I just had a new pay monthly contract with EE. In the order checkout page, it says that I'll have additional 10 GB based on the 10 GB in the plan, which is 20 GB in total. But I just received an email with the subject "Confirmation: Your order's o...

Bill payment

Resolved! How can i switch my monthly pay contract sim to pay as you go

Upgrade

My sons phone is in my name if I upgrade for him can the payments come out his bank account

Cancel Apple Watch contract

I have an EE Apple Watch plan, however my iPhone is now moved to another provider. When I call EE they want a phone number and will not connect me as my phone number is with someone else. At this point I get disconnected. How am I supposed to talk to...

Resolved! Mis sold conteact in EE store

I went into an EE store for an upgrade and was sold one of the highest price plans having being told it was a good deal. I was distracted with my child and the sales person didnt show me any other price plans saying there wasn't anything cheaper. The...

Contracts & Billing

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