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Upgrade

Lorraine60
Investigator
Investigator

‎16-02-2024 02:15 PM

I’m due an upgrade in march but my app will not let me upgrade yet??

0 Helpful
5 REPLIES 5
Mystiqueen
Valued Contributor
Valued Contributor

‎16-02-2024 02:16 PM

Have you tried in the browser?

0 Helpful
Northerner
Grand Master
Grand Master

‎16-02-2024 03:31 PM

Hi @Lorraine60 

Text UP to 150 to ensure you're in your upgrade window.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Lorraine60
Investigator
Investigator
In response to Mystiqueen

‎16-02-2024 04:02 PM

Yes still doesn’t let me

0 Helpful
Lorraine60
Investigator
Investigator
In response to Northerner

‎16-02-2024 04:03 PM

Yes keeps telling me it’s unable to process my request 

0 Helpful
Northerner
Grand Master
Grand Master

‎16-02-2024 04:18 PM

Hi @Lorraine60 

Give CS a call on 150, you might also get a better deal if you speak to someone. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful