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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16757 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26637 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 56351 Views
  • 69 replies
  • 14 Helpful

Resolved! Contract

if I have a contract and it’s a 2 year and is due to end on 7 July, does it automatically end so no direct debit is taken and it’s completely finished? Do I have to call up or anything to say I no longer want upgrade or carry a contract on?

Caitlin_ by • Visitor
  • 785 Views
  • 6 replies
  • 7 Helpful

Resolved! Contract

My 2 year contract ended February 2023. I’m still paying £51 a month after 10% deduction as I’m at end of contract. However I have been told I shouldn’t be paying this much as it looks like I’m still paying for my phone and not just airtime. Any idea...

Paul6569 by • Visitor
  • 353 Views
  • 1 replies
  • 2 Helpful

Roam Abroad Pass on 12 Month Sim Only

Hi all,I am looking at swopping over to Sim Only as my contract is coming to the end next month, I have been looking at moving over to a 12 month Sim only Essential Max plan, I just waiting to know if you can add Roam Abroad Pass to it and just pay f...

iammbuk by • Skilled Contributor
  • 976 Views
  • 2 replies
  • 2 Helpful

Any Humans work at EE anymore?

I am currently working in middle of a field ..rang the 150 number someone rang back after 15 minutes missed the call lasted 20seconds ! i wish to discuss my account there used to be humans at EE …but these Big Corporations have forgotten the Human To...

Ow7 by • Explorer
  • 357 Views
  • 3 replies
  • 0 Helpful

Resolved! Need to contact

I just moved abroad and I want to reduce the cost of my EE sim card so I can still use it when i return in the holidays. I cannot contact anyone at EE as the online chat is not working; can anyone advise me what to do as my bill is so high now?!

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