Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill

Hi. i want to know how much is left on my phone contract to pay off and Apple Watch

Resolved! Upgrade

Hi,I received a message yesterday notifying me that my price plan will increase from 31st March in line with inflation. I’m due an upgrade and would like to seek confirmation that the price plans I’m viewing on my account will also be incurring an in...

Re: Bill

Hi just really need to know how to talk to someone about paying my bill on the 15 as been struggling with money and work but can definitely pay it all on the 15th really sorry for the inconvenience

Bill payment

I noticed for this month my bill cost £84 and I do not normally pay this amount. I am abroad and I do not make any calls and my phone is not on roaming. I notice it’s set to remove 84 pounds again this month I need to know why is the rate so high

Resolved! Request to stop paper bills

PDF of my bill

How do I find a pdf of my bill? I followed the instructions, but I still can’t see it.

Phone trade in, in store, but no word of anything since

I'm a new customer and started my contract around end of April. I traded in my note 20 ultra for the s23 while I was in the store. They told me in store they have sent the phone off for processing and it should be mentioned on my contract/bill and a ...

Resolved! Payment

Good morning all I was wondering how or if I can reduce my monthly payments at all

Resolved! End of contract

My contract is up at the end of July and I don’t want to upgrade or take out a new one with EE. Do I need to do anything when it’s finished or will it just stop automatically?

Resolved! Contract end

If my contract is due to end 19th December do I still need to give notice to cancel or will it automatically just stop on that date? Thanks