Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 67482 Views
  • 69 replies
  • 14 Helpful

Pay bill

I want to pay my bill Friday but u have took my new twirl off so how do I pay 

Cash flow issues

Hello, I have tried to explain to you that I lost my job on the 13tb of September and have been out of work until recently. I have started a new position but because I only worked 8 days in December I haven’t yet been paid. My new pay date on the las...

Lainie77 by Visitor
  • 484 Views
  • 2 replies
  • 0 Helpful

Unable to view bill

I've tried logging in several times over the last few days and once logged in I am just getting the following error message.  I'm trying to download my bill.

ee_error.png

Anytime Upgrade - Plan not upgraded.

Hi There, I wonder if anyone can help or has had a similar issue.  On Wed 3 Jan ‘24 I ordered an Anytime Upgrade, new phone and new plan. It was processed online then I was told to complete the order I had to phone EE. I spoke with customer services ...

retrolou by Investigator
  • 1420 Views
  • 5 replies
  • 0 Helpful

Upfront cost

Hi went through my bt app for phone deal as my other had expired. Went through all stages and had to pay an upfront cost for my phone which I was fine with only to find out the check failed and couldn’t go further. They was quick enough to take the u...

Insurance Claim

Hello all, I have just been through the process of making a accidental damage claim online.everything was going great to the point that it was accepted and it asked when I would like to receive my replacement devise.  Well I picked a date and the scr...

Sam2569 by Explorer
  • 842 Views
  • 1 replies
  • 0 Helpful