Contract

[Racheal7]

How can I cancel my contract and go back my usual plan.

[Leanne_T]

Morning @Racheal7 

Thanks for coming to the community. 

Have you upgraded and want to return the upgrade to go back to the original plan? 

Leanne 🙂

[Racheal7]

Yes, I want to go back to my original plan 

[Leanne_T]

Thanks @Racheal7 

When did you upgrade? 

Did you order over the phone, online or in an EE Store? 

Leanne.

[Racheal7]

12th of February, 2024 and I did over the phone 

[Leanne_T]

Hi @Racheal7 

You would need to have let us know you wanted to return the device within 14 days of purchase. 

Please see our Returning a Phone or Device Within 14 Days, Help page for full details. 

Leanne. 

[Racheal7]

Oh sorry, I’m not talking about a device . I’m talking about my data plan. “Pay Monthly EE mobile plan”

[Leanne_T]

Thanks for confirming @Racheal7 

If you give us a call on 150, the team will look into the changes that have been made and see if this can be changed back for you 🙂

Leanne.

[Racheal7]

Thank you so much, 

[Leanne_T]

No problem @Racheal7 

Hope you get everything sorted 🙂

Leanne.