Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 63878 Views
  • 69 replies
  • 14 Helpful

Exceeded spend limit SIM only

I wanted to leave EE and request a PAC. EE called me after it was sent to me to see if there were any offers/discounts they could offer to retain me.Offer made, I accepted. Here’s where the problems starts. Each time they try to put the offer through...

Mobile Account Shut Down Abroad and Cannot Reach EE

I'll start by putting my hands up here and saying I'm at fault for not paying my phone bill - have been meaning to establish direct debits; however, with traveling I would just use the service on 360 to pay monthly.I've been traveling again for the l...

schri0 by Investigator
  • 1159 Views
  • 8 replies
  • 1 Helpful

Unjust Billing

Hi, I wish to speak to someone who can help me with this stressful and frustrating situation. I have been an EE customer for many years almost paying £1XX.xx amount per month. but how ridiculous can you be as a company, I settled my Mobile Monthly Co...

DaveD3 by Visitor
  • 417 Views
  • 1 replies
  • 0 Helpful

Pay my bill

I my name is there already. I used to pay my bill on 12/11/2023 by phone call today I notice the service was blocked and asking to pay bill of 72 pounds. I thinking some people don't deserve the job they doing

Ambrozio by Visitor
  • 407 Views
  • 1 replies
  • 0 Helpful