Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14714 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25107 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 50812 Views
  • 55 replies
  • 13 Helpful

Thinking About Paying My Bill Early

Hi guys, i get paid on the 10th of every month hence why pay my bill on the day i get paid...now the 10th falls on a weekend so i get paid next friday, if i pay my bill early (a day before due date) what will  be the benefits of me paying a day early...

Transferring a number

Hello,  I’ve just ordered a new sim & phone plan, but I want to keep my current number. How do I do this? I am currently a customer of EE. Also, do I need to cancel my sim only plan or will it cancel automatically??