Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How do I cancel my account it was set up by BT

Can somebody please help me to cancel my account it was set up By BT don't like EE.Thanks ..

Resolved! How do i take of barring

How can i take off barring on my sccount ??

Resolved! Charged £4.99 on my bill no explanation

I accidentally sent a picture message and was billed 83p which was listed but also received another charge of £4.99 without any explanation of what this charge is for

Resolved! Payment

Iv made a payment by mistake can I get refunded please?

I pay for my own and my wife's phone. As we are now separated how can I stop pay

Resolved! Cancel contact

Hi I would like to cancel my EE phone bill please because I've lost my phone today in town . Many thanks miss mel hall.

Contract am on

Paying stupid amount of money on my monthly contract need help

Resolved! Contract

EE took out the balance of my phone contract, then weirdly refunded it back to me? Now they’re saying I owe £147.54? Why?

Resolved! Pay

I been trying to pay the sim that i have cancelled and I can't find anywhere, i tried reaching for help but no luck unfortunately. I hope ill get a respond back

Resolved! Cancel contract

Need to cancel my ex wife’s contract