Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Thinking About Paying My Bill Early

Hi guys, i get paid on the 10th of every month hence why pay my bill on the day i get paid...now the 10th falls on a weekend so i get paid next friday, if i pay my bill early (a day before due date) what will be the benefits of me paying a day early...

How much is my bill and whens my direct due please

My bill

Hi I have just paid my bill my can’t I get on my 4G ?

Hi my app is not working

Hi I try to open my app to pay my bill but the app is not working

Out of contract but want to stay with EE not paying upgrade prices

Hi, I have an old SIM only deal that the contract ended last Aug 22. I want to stay with EE and keep my number but I shocked at what is being offered by EE. Why I'm I being charge 'upgrade' price when my contract ended 9 months ago. How can I buy ...

Resolved! Who is my account holder that pays my bill

I don't have a breakdown of my bill

Hey i got a phone on contract for a friend can i cancel it?

Bills

Resolved! How do i update EE when i move house

I am wanting to give EE a change of address. How do I do this

Transferring a number

Hello, I’ve just ordered a new sim & phone plan, but I want to keep my current number. How do I do this? I am currently a customer of EE. Also, do I need to cancel my sim only plan or will it cancel automatically??