Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Issue

Dear EE Phones Team, I hope this email finds you well. I am writing to bring to your attention an issue with my phone contract that I recently signed, which promised a 20GB data allowance upon getting a broadband connection. However, upon receiving ...

change of EE contract and wrong data allowance

Hi All, I changed my 2 year phone and data contract yesterday from 10Gb limit to unlimited data on a SIM only deal as part of a wider bundle . Today my account still shows as limited data usage on my iPhone=, which everything else has been updated . ...

Bill payment

Good morning I'm having trouble with paying my bill this month

Resolved! Re: Online chat

Can someone help me with the upgrade my phone please

Resolved! Spend cap

Hi how do I activate my spend cap please

Resolved! Can i have my pak number please

Resolved! How long my contract is for

Resolved! How long to the end of my contract

Changing my plan.

My contract ends in a few weeks & I'm being offered a new phone & a new contract, but I don't need or want a new phone. I pay a minimum or £26 per month for 4Gb of data, but I want a monthly contract which I have seen with Lebara for £5 per month for...

Resolved! Re: Closing account

The account is in my wife's name. We have separated and gone abroad. I usually pay the bill. How do I close the account if the EE account is in her name and I only have certain access?