Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Hi

Hi, I just want to find my account to check my bill I can’t Open my account keep say you can’t please can you tell me what can I do? Thanks.

Contract ended in error please help

How can I change my number

How do I change number without ringing up EE?

Phone bill suspended

Hi I've jus attempted to make a call and it's sayin it's been suspended dueto my bill not bein paid but on myaxxount it's sayin my next bill isn't due till the 23rd may other than that I'm up to date

Resolved! My contracts

When are my contracts over ? Apple Watch and iPhone sim only.

Roaming

My 2 year contract started in March 2021 with EE has ended and if i upgrade to a 24 month sim only contract with EE this month will i have to pay roaming charges.

Resolved! Bill

Hi would like to pay bill but I’m in Majorca how do I do this has it’s not letting me call

Contract

Resolved! Re: Everything on bill is 9.3% higher

Hi tgere...wellI'm trying...& failing...to find out my bill has suddenly gone from prox £48.00 per m8nth to £65.00?!That's big increase...why?Can anyone help please?

Payment of mobile phone finishes soon

Hi, I opted to pay for my mobile phone in my phone bill over 24 months. That ends tomorrow & should come off my bill. I don't want an upgrade. Do i let you know or does that charge automatically come off? Thanks