Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Beware of EE Limited's Deceptive Pricing and Unfair Price Increases.

I complained yesterday about a price increase so soon after rearranging a new contract. Today I have 'no service'. I restarted my phone and it worked, then back to 'no service'. Following online advice I reset the network, it worked and then back to ...

Costs of billing

Hi. Firstly this is all new to me, secondly I've never considered ringing about my constantly rising monthly bills, let alone seeking other providers. I'm on a sim only and seriously need to seek a cheaper traffif. Please can you help me ASAP.

Apple watch

Contract expires 1st July, surprisingly heard nothing from we regarding this - please contact me regards

Resolved! Need my contract start date

Need my contract start date

My bill

I can’t access my bill

Need to get all my accounts up

My plan is not correct?

Hi recently joined EE and everything is ok apart from my plan that is showing 50GB instead of 100GB, is that a system issue or something else?

Resolved! How to access my complete bill history?

I've had my EE mobile account since 2016 and would like to access my old bills. I've had my EE broadband account since 2019 and again, I'd like to access old bills. When I log in, I can only access the last 2 years or so which isn't helpful. How may ...

Bills

Why increase my bills

End of my contract

I'm thinking of leaving ee as I'm having no end of problems getting onto the app and this is no good to me . What can you do to make me want to stay .