Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I have not received my bill for April

For the second month in a row i have not yet received my phone bill that needs to be paid on or before the 10th of each month

Accidentally cancelled my contract early

Can someone please help! I was browsing in my EE app and accidentally clicked “leave EE” suddenly I got a text message telling me the charge for ending my contact early is £987 and it’ll show on my final bill. Does this mean I’ve actually cancelled m...

Resolved! I want the new product to be canceled and the old number transferred.

hello, I bought a phone with a contract 1 months ago online, but I think something went wrong, I think my phone came to me and it came with a new datacard and I'm new and the billing is over two lines, I don't want the new number, I want the old bill...

Resolved! Apple watch

My contact for my Apple Watch was up in March yet I’m still being billed £30 per month for the 24 month plan. Is that for data etc? I’m quite clueless with all of this regarding an Apple Watch. If I cancel it will my watch not work when I’m not at ho...

Resolved! Paying roaming charges I didn’t need

I’ve been paying a £15 roaming charge from December which I only needed fir one month , I only just realised it was still on my bill

Resolved! Paperless billing

Can I go paperless billing

Resolved! Leaving EE

Read moreRead more Hi there.My current contract ends early August. How do I go about moving away from EE as not happy with the latest price increase. My phone is now costing £80 per month and can get it £20 cheaper a month elsewhere. Been with EE ...

Resolved! Overdue upgrade

I have logged in to my account and see that I am overdue an upgrade by 214 days. My payments have remained the same. Should my payments have decreased since I paid off my device?

Resolved! Regarding default account

I want to remove default off ee account from my credit report by clearing outstanding balance

Direct debit

You are reproaching me for non payment when you at EE never set it up in the first place please call xxxxxxxxxxx to sort out your mess [Mod edit: Please do not post phone numbers on the public board. Thanks!]