Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

charnge direct debt

please can you help need to change my direct debt

Resolved! Why cannot see my details or pay

New Joiner

I I only joined EE on Wednesday from Plusnet and was surprised to see an additional outstanding bill from last month of £50 added to my account. No mention that this was going to happen very disappointed with EE and am not sure that I really want to ...

Resolved! Phone bill

Hi there I was just wondering if you can take my phone bill money out on the 13th because that when I get payed Thank you

Resolved! Contract

Could you tell me when my contract is up please

I can't believe you have exploited a senstive issue for £ gain

I have been a loyal customer with 121, T-Mobile and EE for 28 years. Always paid my bill on time and never defaulted on a payment. I have a simo plan which I renewed a few years ago and I gifted to my mum. The plan is in my name so I am defacto the o...

Upfront cost refund

I recently ordered a phone contract, last week. On the website, got a email telling me I need to ring up and check some details-I did. And was accepted over the phone, sorted out all the details and the guy I spoke to said my upfront cost (£50) paid ...

Resolved! How can I cancel my EE contract online?

My contract officially ends on the 9th of August 2023, is there a way I can notify EE online that I wish to end the contract at the end? Many thanks

Resolved! New contract and phone

I’ve just received the welcome letter this morning and it says my contract started 10 days before I got my phone, which was also today. Not happy to be paying for usage I’ve not had. Also, I didn’t realise that I was getting a 64gb phone. If I had, I...

Contract has ended

My contract ended on the 2nd July 2023 I have transferred to another provider and tried to ring EE to cancel. Spent most of the day trying to ring EE but constantly being told we are very busy. I think I will ring my bank and cancel the direct debit....